Office Manager

Hello Australia is seeking a highly motivated and experienced Office Manager to lead the daily operations of all our Australian offices, including Brisbane, Gold Coast, Sydney, and Melbourne. This pivotal role involves overseeing administrative processes across multiple locations, supporting small teams in each office, and ensuring smooth coordination with clients, education partners, and internal departments. The ideal candidate will bring strong leadership skills, exceptional organisational abilities, and a proactive approach to problem-solving.

As Office Manager, you’ll play a key role in maintaining our high service standards, ensuring compliance with industry regulations, and supporting the growth of our national and international operations. If you thrive in a fast-paced, multicultural environment and enjoy working with purpose-driven teams, we’d love to hear from you.

Benefits

• Be part of a purpose-driven company helping international students achieve their dreams through education.
• Supportive, multicultural team environment where collaboration and growth are encouraged.
• Work-life balance with a full-time, Monday to Friday schedule – no weekend work.
• Professional development opportunities, including potential access to training and events in the education and migration sectors.
• Modern office locations, close to public transport, cafes, and lifestyle amenities.
• Stable, long-term role in a well-established company with over 17 years of industry experience.
• Opportunity to contribute to business operations and have a real impact as part of the local leadership team.

Tasks & responsibilities

• Oversee the day-to-day operations of our offices, ensuring the smooth delivery of services to clients, staff, and education partners.
• Manage and coordinate office workflows, including scheduling, correspondence, and resource allocation to support the team’s productivity.
• Supervise and mentor a small team of admin staff, providing ongoing support, setting KPIs, and conducting regular performance reviews.
• Maintain and improve internal systems for recordkeeping, contracts, compliance, and reporting, in line with the education sector’s regulatory requirements.
• Liaise with education providers, students, migration agents, and other stakeholders to support enrolments, referrals, and partnership coordination.
• Monitor office supplies, IT needs, and facilities, ensuring all aspects of the office are functional and well maintained.
• Assist in onboarding new staff and ensuring consistent implementation of company policies and procedures.
• Prepare monthly operational reports and collaborate with the national management team on office performance, staffing, and planning.
• Ensure all workplace practices align with WHS (Work Health & Safety) regulations and promote a positive, inclusive office culture.

Qualifications & experience

• A diploma or degree in Business Administration or a related field.
• Minimum 2 years of experience in an office or administrative management role.
• Proven ability to manage staff, projects, and office operations.
• Strong organizational and time management skills.
• Knowledge of the Australian international education industry (desirable).
• Proficiency in Microsoft Office Suite and office management tools.
• Ability to adapt to a fast-paced, multicultural environment.
• High level of written and verbal communication skills.
• Bilingual (Portuguese/English) applicants will be highly regarded.