Operational Support Manager

Job description

Agency NT Police Force Work unit Joint Emergency Services Communications

Centre

Job title Operational Support Manager Designation Senior Administrative Officer 1

Job type Full time Duration Ongoing

Salary $128,551 - $143,611 Location Darwin

Position number 47951 RTF 321013 Closing 11/05/2025

Contact Officer Bradley Fox, Superintendent JESCC on 0409 272 611 or bradley.fox@pfes.nt.gov.au

About the agency https://pfes.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=321013

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people

with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please

discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE

website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Contribute to effective operational performance within the Joint Emergency Services Communications Centre via service delivery needs,

standards and business objectives. The JESCC centrally manages emergency communications across the Northern Territory, managing

calls for police, fire, and emergency services, and ensuring efficient dispatch and response to emergencies.

Key duties and responsibilities

1. Assist the JESCC Superintendent with the management of employee performance evaluation; service standards; quality assurance;

governance and human resource management to meet business objectives.

2. Provide ongoing leadership and management support, including the development and implementation of rosters and plans to achieve

desired performance outcomes and standards, whilst complying with employment terms and conditions.

3. Analyse, evaluate and report on JESCC performance and take remedial action to mitigate any issues and risks identified.

4. Develop and maintain productive relationships with a variety of stakeholders, including the NT Fire, Emergency Services and St Johns

Ambulance Service as well as public sector agencies.

5. Provide leadership, expertise and support for the development, implementation and review of operational policies, procedures,

strategies and projects relating to the JESCC.

6. Manage workplace health and safety requirements, including actions to optimise the awareness, preparedness, safety, protection,

injury prevention, and general health and wellbeing of staff.

7. Develop and implement a training strategy, including the maintenance of training materials, and compliance with training and

accreditation requirements such as mandatory annual qualifications in Operational Safety, Tactics training.

8. Provide financial and procurement management support to the JESCC Superintendent, including liaising with Finance and contributing

to oversight of the JESCC budget and expenditure.

Selection criteria

Essential

1. Highly developed leadership skills with demonstrated capabilities and experience in managing the complex and diverse coordination

of a demanding operations centre environment.

2. Detailed knowledge and understanding of contemporary issues affecting caller engagement and the delivery of emergency services,

and the proven ability to understand and apply relevant business and resource management principles.

3. Demonstrated highly developed communication, negotiation, consultation and collaboration skills with the proven ability to build and

maintain productive relationships with a broad range of internal and external stakeholders.

4. Demonstrated ability to contribute to strategic planning and the provision of policy advice, including operational policies, standards

and service improvement initiatives.

5. Proven ability to drive, influence and implement organisational change and service system reforms to ensure that the service delivery

systems are increasingly responsive to needs.

Desirable

1. Understanding of the operational issues and complexities specific to policing and/or call centre management in an emergency services

context.

Further information

The successful applicant will be required to undergo a criminal history check before appointment, to confirm no significant criminal history

record. Applicants should carefully consider the full requirements of the role and ensure their experience and capabilities align with the

position. Please refer to the Capability Framework.