Operations Forecast Analyst

Operations Forecast Analyst (Job Number: 250000JF)

Description

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

Join our Operations team as a Forecast Analyst to ensure optimal resource allocation and operational efficiency. You'll analyse historical data, demand trends, and business variables to create accurate forecasts that support workforce planning, scheduling, and service level achievement.

Key Responsibilities:

• Develop and maintain forecasting models.
• Analyse trends in job distribution and resource availability.
• Collaborate with the Assistance frontline operations team.
• Provide regular reports and insights to key stakeholders.
• Continuously refine forecasting processes and methodologies.
• Ensure compliance with data privacy regulations.

People:

• Work collaboratively with others, reflecting RACQ values.
• Partner with Operations team leaders to align forecasts with real-time demand.
• Communicate insights effectively to leadership teams.

Process:

• Utilise forecasting tools and software.
• Ensure alignment with business KPIs.
• Conduct regular performance reviews of forecasting accuracy.
• Maintain group-workforce management systems.
• Provide ad-hoc reporting and forecasting analyses.

About you

• Data Analysis & Business Intelligence / Workforce Management & Analytics.
• 1-3 years of relevant experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience in a customer service environment.
• Highly skilled in data analysis.
• High degree of accuracy and attention to detail.
• Demonstrated ability to solve routine problems and apply initiative.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

Work Locations Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113