Operations Manager

About us
Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients’ individual needs and goals. 
We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate – now there’s an opportunity for you to be part of a great team making a real difference in people’s lives.

About the role
Join Our Team as an Operations Manager and Lead the Delivery of Excellence in Primary Health Care
As the Operations Manager, you will play a key role in overseeing the efficient and effective delivery of comprehensive primary healthcare services at Moreton ATSICHS clinics. In alignment with the IUIH Model of Care, you'll lead business planning, administration, and financial management, ensuring top-tier service delivery to the Aboriginal and Torres Strait Islander community. This dynamic position also involves leading teams, ensuring the highest standards of health service quality and safety, and driving performance to meet key performance indicators—all while maximizing Medicare outcomes.

Elevate Healthcare Excellence as an Operations Manager at MATSICHS

In this pivotal role, you will:

•  Lead a high-performing team by managing MATSICHS Practice Managers to achieve operational and strategic goals.
• Provide guidance and support to the Clinical Services Manager, ensuring seamless service delivery and excellence in client care.
• Take on special projects as directed, playing an active role in driving key initiatives across the organization.
• Oversee the operations, performance, and profitability of MATSICHS clinics, ensuring alignment with strategic objectives and top-tier service delivery.
• Recruit, coach, and develop MATSICHS Practice Managers and staff to build a cohesive, results-driven team.
• Lead the delivery of tailored training and development programs for Practice Managers and Practice Support Officers, ensuring continuous professional growth.
• Manage clinic performance and implement strategies aligned with the IUIH Model of Care, delivering holistic and culturally appropriate healthcare services.
• Ensure effective care coordination and case management, providing seamless services across a wide range of health and wellbeing programs.
• Uphold a clinical governance framework that fosters reflective practice, constructive feedback, and continuous improvement in quality and safety standards.

This role offers the opportunity to lead meaningful change, drive impactful healthcare outcomes, and contribute to a culture of excellence in service delivery for Aboriginal and Torres Strait Islander communities.

 About you

• Current C Class Drivers Licence (QLD)
• Current Criminal History Check
• Current Working with Children Check (QLD Blue Card) – required prior to your commencement
• Current Disability Worker Screening Check (QLD Yellow Card) - required prior to your commencement
  

What we offer
At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH ‘Our Collectivity is Our Strength’.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia’s largest community controlled Aboriginal Health Service.     
• Access to “Growing Our Own Opportunities” through in-house training and programs.
• Weekly Staff Wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899
• 11.5% Super contribution 

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

APPLICATIONS CLOSE – Midday Monday 14 April 2025