Passenger Services Agent

Company overview: 

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in over 34 countries, across six continents. At the heart of our business is our people. 

About the Role

In this role you are providing a memorable check in experience for travelers going to great holiday destinations, people visiting family overseas, or assisting passengers that need mobility support through the airport.

As a Passenger Service Agent at Menzies Aviation, you'll play a fundamental role in providing exceptional service to passengers, acting as the front-line representative of our airlines, assisting passengers with various enquiries, providing travel information, and ensuring a smooth and pleasant experience throughout their journey.

A few of the key responsibilities of a Passenger Service agent include.

• Deliver high quality, professional and friendly customer service.
• Process passengers check in documents, whilst validating passports and related documents 
• Ensure a safe and on time departure of flights by efficient and friendly service
• Assisting passengers that need mobility support by pushing wheelchairs or driving buggies through the airport
• Available to work shift work according to flight arrival and departure times. Rotating start and finish times 24/7 from Monday to Sunday 
• You would be rostered 20 hours plus over 5 days of the week
• Punctuality and attendance is critical to the success of the team

What you’ll get from us:

• Extensive training provided  
• Competitive hourly rate 
• Additional pay for weekend shifts, early starts, and late finishes, along with opportunities for extra shifts.
• Pathways for career advancement.
• Opportunity to work for a Global Company

What you’ll bring:

• Ready to learn 
• Friendly and professional manner and presentation to represent our airlines
• Attention to detail and accurate data entry
• Experience in hospitality, customer service, administration, retail, call centre preferred

Diversity 

Menzies Aviation are a committed equal opportunity employer.  We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our workforce are represented.  Where everyone feels valued and can reach their full potential.   

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills, experience and eligibility in relation to the role, this will include a group interview, assessment, medical fitness check (by a physiotherapist). Please note to work at the airport you will need an ASIC that includes background checks. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.