Patient Services Officer, Queensland Health

Child Health located at Kirwan Community Campus is seeking two experienced and client focused Patient Services Officers to join their team for part-time roles, each working 38 hours per fortnight.

These hours will allow a great work/life balance.

The role works collaboratively as a member of a team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

Townsville Hospital and Health Service, is the public healthcare provider for the government areas of Townsville, Burdekin, Charters Towers, Flinders, Richmond, Hinchinbrook and Palm Island. We operate 21 facilities from primary care in regional locations to highly specialised care at the main hospital.

Are you ready to make a difference in public healthcare?

Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.

Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".

Our values are:

Integrity | Compassion | Accountability | Respect | Engagement

We are seeking dedicated and enthusiastic professionals to help us achieve our mission.

About the opportunity:

Position: Patient Services Officers

Vacancy: Permanent part-time, 38 hours per fortnight (2 positions available)

Location: Child Health, Women's and Children's Service Group, Kirwan Community Campus

This role delivers exceptional person-centred customer service to patients, their families, and the public.

The role works collaboratively as a member of a team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Your contributions will be valued and impactful.

Enjoy a generous remuneration package including:

• Salary range: $38.81 to $43.16 p.h. (AO3)
• 4 weeks annual leave with 17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing ( https://www.careers.health.qld.gov.au/working-for-us/salary-and-benefits/salary-packaging ) options may be available

Why Choose Us?

• Competitive salary and benefits ( https://www.careers.health.qld.gov.au/working-for-us ): We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements.
• Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Requirements:

• Vaccine Preventable Disease (VPD): Health Care Workers in Queensland Health whose occupation poses a potential risk of exposure to blood or body fluids are required to provide evidence of vaccinations or proof that they are not susceptible (due to prior exposure to the disease and therefore have natural immunity) to the following VPD's Hepatitis B, Measles, Mumps, Rubella, Varicella and Pertussis (diphtheria, tetanus and pertussis containing vaccine) according to the Queensland Health Policy. 

Please refer to the Role Description for further details.

With challenge comes opportunity; utilise your resilience and join the rewarding and interesting profession ofproviding exceptional, accessible healthcare and support to our community, your community.

Apply now if you want to help us shape the future of healthcare while enjoying a fulfilling work-life balance.

Enquiries are welcome; for a confidential discussion please contact:
Mardi Nicolson (07) 4433 8***.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV633357 ( https://smartjobs.qld.gov.au/jobs/QLD-TV633357 )

Applications close: Monday, 12 May 2025

Unsolicited resumes from recruitment agencies will not be accepted.