Personal banking advisor - vic

Job Description

• Permanent full-time opportunity available at Westpac’s Westfield Doncaster branch
• Be a part of our ambition to be our customer’s #1 bank and partner through life
• Genuine opportunity to begin a long-lasting career
• Welcome to a culture that celebrates who you are and what you bring

When you join Westpac Group, you’ll be empowered to make a difference, speak your truth and create a future worth striving for. But best of all, you’ll be joining a whole organisation of people who love working together to help others create their best future. Join us as a Personal Banking Advisor at our Westfield Doncaster branch!As a Personal Banking Advisor, you’ll be at the heart of our branch network, welcoming our customers to Westpac and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

The hours

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What will I need to succeed?

• Customer Service and Sales Experience: ideally in a customer-facing / phone-based role with experience of working to targets
• Numerical Capability: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people!
• Resilience: the ability to remain calm and composed whilst managing challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you’ll keep learning to grow , backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au .

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

Do you need reasonable adjustments during the recruitment process?

We’re committed to making our recruitment process accessible to all candidates, including those with disabilities or specific accessibility needs. For further information and additional contact details visit the " People with Disability and/or needing Accessibility Requirements " page on our website.