Porter | Concierge

Company Description

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

We are looking for Part Time - Porter/Host to join our fast pace working environment to provide high quality customer service to our guests at our Sydney International Lounges. 

Job Description

As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, restaurant hosting, door hosting and responding to guest requests - whilst at the same time, creating stories that stay.

• Be the first point of contact and greet guests with a warm welcome every time
• Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
• Ensure guests are entering the correct lounges with understanding boarding passes
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
• Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
• Be the "face" of our lounge
• Welcome our guests and make them feel special
• Assist guests with general enquiries and luggage requests
• Attend staff meetings and training sessions as required.
• General Porter duties as required 

Qualifications

• Previous experience in a customer service role, preferably in a fast-paced environment.
• Exceptional interpersonal and communication skills.
• Impeccable grooming and professional appearance.
• Strong attention to detail and ability to multitask effectively.
• Ability to remain calm and composed in high-pressure situations.
• Physical ability to stand for extended periods and lift/carry heavy objects.
• Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
• Flexibility to work evenings, weekends, and holidays as required.

Additional Information

Employee Benefits for your hard work! 

• Work with two iconic businesses and experience the buzz of the working in the Aviation industry
• Great Staff Travel Benefits (T&C Apply)
• Access to staff duty-free store
• Free meal and coffee on shifts
• Hotel discounts (staff rates) at over 3000 hotels globally
• Partnership discounts with companies such as Europcar, Google, and more..
• Hospitality Industry General Award, Guest Services, Grade 2 ($24.98 base rate)

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now.