Principal Delivery Lead - human centred design

Principal Delivery Lead – human centred design

The State Insurance Regulatory Authority (SIRA) is looking for a Principal Delivery Lead to join our team!

Benefits

• Exciting temporary clerk grade 11/12 opportunity from 2nd to 30th June 2025 with a possibility of extension.
• Salary range: $145,378 - $168,130 + super, commensurate with experience.
• Genuinely flexible working arrangements.
• State of the art offices.
• Wellbeing programs and resources available.

About Us

This is an exciting opportunity to work in the State Insurance Regulatory Authority (SIRA), which aims to make sure NSW insurance schemes protect and support the people who need them, now and in the future. SIRA’s schemes provide an essential social safety net for more than 100,000 people injured at work or on the road in NSW each year.

This role sits within our Delivery and Insights group, which helps SIRA’s people to understand their customers better, and to prioritise, deliver and track meaningful customer outcomes.

The group:

• Provides an in-house insights consultancy function, including managing an extensive customer experience research program
• Oversees and delivers whole-of-SIRA efforts to continuously uplift our customer experience maturity
• Provides service design expertise to help people identify, explore and solve customer pain points using a human centred design approach.

Understand more about SIRA– here.

Your responsibilities will include:

• Leading and motivating a small and high performing team of senior service designers
• Liaising with internal customers to identify and prioritise opportunities to help them scope, design and deliver initiatives
• Removing barriers to and ensuring accountability to delivering key programs of work, including mapping end-to-end scheme experience
• Collaborating and integrating with other capability streams within Delivery & Insights – and elsewhere in SIRA – to ensure a joined-up approach to challenges
• Contributing to broader leadership discussions and supporting team members as SIRA progresses through its functional review

For more information on the role capabilities, click here to view the role description, noting the current focus on leading the human centred design aspects of delivery.

About you:

• A critical thinker and creative problem solver
• An excellent communicator, both verbally and in writing
• Puts customers at the centre of every conversation
• Gets energy from a fluid and empowering work environment
• A master at developing and unlocking the power of relationships

If you want to be part of this forward-thinking team helping SIRA to be a customer-centered regulator, we would love to hear from you!

Closing date: Monday 28th April 2025 [9:59am]

What we need from you:

To start your journey towards becoming our Principal Delivery Lead, please click on the link below and attach your resume (max 5 pages) and cover letter (max 1 page)

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

In your cover letter please share your motivation for applying for this position and your relevant skills.

For any enquiries regarding the recruitment process, please contact Emma Corke, Talent Acquisition Advisor on 02 93729167 or emma.corke@customerservice.nsw.gov.au

Belong in our diverse and inclusive workplace:

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via emma.corke@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit: