Product Support - Temperature Loggers - Castle Hill

Are you competent with computers and like helping people?

We are after someone to do phone and email support for our range of temperature loggers (full training provided).

It is mainly a support role which means that you must have a great customer focus, plenty of patience, and be a very clear communicator.

We monitor the temperature of vaccine and hospitality fridges. We believe in both an exceptional product and exceptional customer service. We are now after an exceptional person to help onboard customers and assist with support questions.

THIS ROLE IS RESPONSIBLE FOR

• Phone and Email Support (technical support for users, queries on products & sales)
• Working alongside each team with the goal to improve and grow the business.

ABOUT US

Check out our website under the ABOUT tab (https://onsolution.com.au/about-us/) - who we are and our values. We are a small diverse and inclusive team. We love Pizza, Escape Rooms and celebrating!

ABOUT YOU (skills and capabilities)

Customer Support can be challenging, especially when a customer is distressed and in a rush. This role is for someone who has a confident and clear communication style, who is patient, calm and an active listener.

You must be able to adapt to the need of each customer who calls, resolve their questions and be able to multitask and prioritise.

You must be customer focused and willing to go above & beyond for an exceptional customer experience (not just service).

You need to have a sense of humour (we believe a good laugh and a smile can change someone’s day) and be open to instruction / discussion / feedback.

As you will also be talking to users on the phone and writing emails, you must have clear good English skills.

Computer savvy and tech savvy ~ you must know your way around computers and have technical skills and an ability to learn about a technical product and provide support for it over the phone.

Sales support skills - my definition of sales is very specific - find out what the customer actually needs and ensure they get it. This is not about convincing strangers to buy our product. It is about ensuring the customer gets the right product for their needs, even if that means buying elsewhere.

You must be a NON-SMOKER, and that includes vaping.

We are located in Castle Hill NSW 2154 (AUSTRALIA). We support our locals, so we ideally want a local person. This is NOT A REMOTE ROLE.

FROM HERE

Send your resume to jobs@onsolution.com.au.

Summary

Job Type: Full-time Permanent (Monday to Friday 9am – 5pm)

Salary: $50,000.00 – $80,000.00 per year (depending on experience)

Must have full working rights in Australia - Citizenship. We will not be sponsoring Visa applications. You must live in Sydney NSW, ideally within 5km of the office.

We are looking for the right person & are flexible with start date.

Job Type: Full-time

Pay: $55,000.00 – $80,000.00 per year

Benefits:

• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Supplementary Pay:

• Performance bonus

Application Question(s):

• In two sentences maximum, why you?
• Just answer this with "Fred". Your application will be automatically deleted by our system if you don't.

What is the password to get through the "do they read simple instructions" test?

Work Authorisation:

• Australia (Required)

Work Location: In person