Professional, Client Training

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: Who are we? Cotality is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the Cotality universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions. Our purpose At Cotality, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle. Our values are the backbone of our organisation. They represent what we believe in and they guide the way we behave. Be yourself Lift people upMake an impact Clients firstInnovate AlwaysSet the pace Job Qualifications: Who are you? You love delivering solutions to your customers. You are able to work across a variety of levels of a customer’s organisation, be it the C-Suite, Boutique owner, Sales teams, trainers, or Marketing teams. You’re passionate about all aspects of Real Estate, Data, and helping customers realise their dreams of being better each day. What is the role? Please note that this is a 12-month fixed term contract role. As a Professional in Client Training, you will play a pivotal role in enhancing our clients’ understanding and utilising our digital solutions. Your role involves travelling to various client sites, delivering high-quality training sessions, and ensuring clients can maximise their use of Cotality's products. Additionally, you will leverage passive selling and upselling techniques to introduce clients to additional products and services that align with their needs. What will you be doing? Client Training & Engagement: Deliver engaging and informative training sessions on Cotality’s digital solutions to clients. Customize training content to meet the specific needs of diverse client groups. Travel & Client Interaction: Travel to client locations as required to provide hands-on training and support. Develop strong relationships with clients, ensuring they are satisfied and confident in using our solutions. Passive Selling & Upselling: Identify opportunities to introduce clients to additional products and services that complement their current solutions. Use passive selling techniques to suggest relevant upgrades and new features based on client needs and usage patterns. Market Insights & Product Knowledge: Stay updated on the latest developments in the real estate industry and Cotality’s product offerings. Use this knowledge to provide relevant and valuable insights during training sessions. Collaboration & Strategy: Work closely with the Client Success and Sales teams to identify training needs and develop strategies that align with client goals. Contribute to strategic planning for client engagement and product adoption. Performance Tracking & Reporting: Monitor and report on the effectiveness of training programs. Gather feedback from clients to continuously improve training materials and approaches. Are you the right fit? At Cotality, we value innovation, collaboration, and growth. Joining our team means becoming part of a supportive and dynamic environment where your contributions make a difference. We offer flexible working conditions, access to cutting-edge property research tools, personal and professional development opportunities, and a culture that celebrates diversity and inclusion. Desire to grow with us—Cotality is an ever-changing, dynamic business; no day is the same. What credentials do you need? Exceptional People Skills: Strong ability to engage with a wide range of stakeholders, including senior executives and team members, with professionalism and empathy. Real Estate Passion: While prior real estate experience is preferred, a genuine interest in the industry and our solutions is essential. Travel Flexibility: Willingness to travel to client locations as needed. (Valid Driver’s License & Reliable Car) Strong Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and compellingly. Experience & Skills: Previous experience in training or a client-facing role, with a track record of success in delivering high-quality training programs. Knowledge of digital solutions and their application in real estate is advantageous. Sales Acumen: Ability to identify upselling opportunities and effectively introduce clients to additional products and services that enhance their Cotality experience. Billable Time Percentage: Achieve and maintain a target percentage of billable hours relative to total working hours, ensuring a high level of productivity and effective time use in client training and related activities. This percentage will be a key measure of your efficiency and contribution to revenue generation. What does success look like? Key Performance Indicators are based on: Quality of Training delivered to customersCotality NPS & CSTATSales ReferralsBillable Time PercentageSelf and team behaviours/culture aligned to Leadership Principles and CORE values Why join Cotality? Cotality is highly collaborative and yes fun! To support you at work, we offer some fantastic perks: Opportunity for flexible working conditions that works best for you and the businessCotality has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you thereFree mindfulness tools, online health and nutrition coursesComplimentary access to Australia’s most comprehensive property research platforms including RP DataExclusive employee-only market updates and access to the industry’s best property expertsTwo community and volunteer leave days each year to support meaningful causes and our charity partnersModern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones and sensational end of trip facilitiesMonthly social get-togethers and a globally recognised rewards platform and points systemAn inclusive and diverse working environment that celebrates cultural weeks and advocacy months Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates