Project Officer

Project Officer

• 
  Clerk Grade 7/8
  
• Full-Time Temporary 12 months with the possibility of extension
• Parramatta location with hybrid working – weekly attendance

This is a Talent Pool opportunity, which means you will be placed onto a Grade 7/8 talent pool for upcoming opportunities across Government Shared Services. We will actively match against positions as they arise over the next 18 months.

This role sits in the Business Process Operations (BPO) branch within Government Shared Services.

About the team

This newly established team’s purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

Involving the consolidation and optimisation of systems and processes across the BPO team, the program will lead to improved operational effectiveness and a better customer and employee experience.

The Project Officer will perform project management and support activities to contribute to the development and delivery of a range of projects to meet business objectives.

Your day-to-day

Reporting to the Director Business Transformation - Government Shared Services, your role will:

• Assist in the day-to-day management of a business project pipeline applying the principles of an established framework and project management methodology.
  
• Support Senior Project Lead(s) in delivery of large scale organisational and/or business transformation projects
  
• Provide a range of project management and support services to enable the project team to complete tasks and achieve agreed outcomes on time, on budget, to quality standards and within agreed scope, in line with established project management methodology
  
• Develop and maintain customer, stakeholders and vendor relationships through effective communication, negotiation, and issues management to ensure project deliverables are met
  
• Coordinate working groups, committees, and consultations to facilitate exchange of information
  
Prepare and maintain project related documentation and source and collate information for reporting, monitoring and evaluation purposes to contribute to achievement of the project outcomes and identification of emerging issues
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To be successful in this role you will demonstrate:

• A fundamental knowledge of Project Management methodologies, business process frameworks and associated supporting documentation.
  
• Excellent communication skills, with experience engaging with senior stakeholders.
  
• Experience in managing and updating project schedules, risk registers and other project tracking mechanisms.
  
• Strong time management skills, with an ability to prioritise and self-manage your daily work to consistently meet key deadlines.

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via talentgss@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am Sunday 18th May 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351.

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