Quality Assurance Specialist

• Location: Melbourne, Parramatta & Sydney

• Permanent Full Time

The opportunity

An exciting and rare opportunity has become available for a Quality Assurance Specialist to join the Claims Performance and Governance team to work collaboratively with QBE Agencies who perform claims handling on behalf of QBE.

In this role, you will be acting as a business partner around quality assurance, engaging with QBE Agencies around quality, compliance and leakage outcomes with a view to improving claims performance.

About the Role

• Communicate with and coordinate all relevant internal and external stakeholders to develop a risk-based schedule of reviews

• Partner and engage with all relevant stakeholders to deliver role requirements

• Conduct claim file reviews for the purpose of measuring the claims management and compliance performance across all relevant products (primarily, but not limited to, Home and Motor) and identifying claims process improvements

• Identify and escalate risks as identified

• Extract and analyse data in order to report on and present QA insights

About You

• Must have solid claims experience

• Motor/Home experience highly desirable

• Previous QA experience highly desirable

• Sound technical claims expertise

• Strong knowledge of applicable regulatory framework and claims management practices

• Confident in presenting outcomes to a wide audience including senior leaders

• Strong written and verbal communication

• Proven ability to build collaborative relationships with stakeholders at all levels

• Strong working knowledge and skill in Word, Excel and PowerPoint

• Self-motivated with excellent organisational and time management skills

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

APPLY NOW and let’s make it happen! 
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com