Receptionist

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

Reporting to the Head of Client Experience, the Receptionist supports positive experiences of our brands with our visitors, consumers and staff. Their organizational and multi-tasking abilities help us to stay track and keep the business running smoothly. This acts as a role model in great customer service as they are an important first touch point face to the organisation and Central Office.

This position is located in Rivervale working 2 days a week from 8:30am - 5:00pm (Tuesdays and Wednesdays) permanent part time.

We may consider other flexible options for the right candidate.

We'll also be asking you to:

• Greet all visitors to office to ensure visitors, staff and consumers have excellent experiences.
• Supporting visitors and staff to undertake RAT tests and check-in using Zipline for front reception.
• Answering phone calls and returning messages to provide excellent experiences using the call centre IVR system, operating within designated business hours.
• Navigating calls to business units to ensure clients and staff have an excellent experience.
• Ensuring roster for lunch breaks and leave is managed to create excellent experiences for our clients and staff.
• Manage multiple email inboxes and assist with sending out communications.

About you:

The ideal candidate will have 1-3 years’ experience as a receptionist preferably in a healthcare setting.

Working with us:

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance with HBF
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks (full time)
• Carers / Personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months (or evidence of application)
• A completed pre-employment health questionnaire

About us:

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Plus and Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au