Relationship manager

We’re Hireup, delivering disability support as it should be.

Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a good life for everyone.

Support as it should be. We’re Hireup and we’ve supported thousands of clients and support workers across Australia. Now, we’re on a mission to ensure that people living with disability can access the right support for the moments that matter for them. We do this through combining digital tools with the reliability of someone to help when it matters most.

The ask? Our mission sets a new standard for disability support, working in a world of transformation whilst delivering reliable services every day. Authenticity, curiosity and tenacity is a must. Resilience will be key. We will live the ‘power of yes’ and push for the best (we might not always get it right!) but we’ll work together to tackle opportunities, hold each other up and be there in the moments that matter to you and our community.

What you'll do - Relationship Manager

This role cane be based in Sydney or Melbourne.

The Relationship Manager manages an assigned caseload of Hireup clients - some with complex mental health, high intensity or other specialised support requirements to ensure they receive the best experience from the Hireup platform, and experience safe and high quality supports. Relationship Managers are accountable for ensuring clients are able to take full advantage of Hireup’s service opportunities, in particular, increasing retention and utilisation of Hireup throughout their caseload.

Please note that on occasion we may request that you are available during non standard hours, due to client requirements, however this remains optional at all times.

• Be the key point of contact and proactively support a caseload of clients with support needs to get the most out of Hireup, so that they experience a high level of satisfaction, grow their usage and remain active on the platform
• Ensure clients are prioritised internally and moved through the activation process efficiently
• Ensure clients have suitable, well-trained teams of Support Workers
• Ensure high standards of quality and safety are maintained for each client in your caseload
• Efficiently administer client records and Hireup systems to capture relevant and important information

Your Background

• A minimum of 3 years in the disability sector, including direct disability support work
• Experience with providing and/or supervising the provision of high intensity specialised support and/or mental health
• Experience in autonomously managing a high-volume caseload
• Ability to confidently receive calls from clients through proactive outgoing, plus reactive incoming direct or transferred calls
• Demonstrated customer service skills
• Passion for a proactive, person-centred, positive approach to specialised support
• Experience working within a small team, driving collaboration and communication
• High-level technology and systems literacy, with the ability to navigate and proactively learn to use new software applications
• High-level written and verbal communication skills, with an ability to adapt communication styles to suit individuals
• Impeccable organisational skills, systems thinking, drive and internal motivation
• Exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity.

Why should you join?

You’ll have the opportunity to join our story and develop the next chapter of your own. You’ll become a critical part of a purpose-driven team, delivering our mission for people with a disability. Wherever you fit best within our organisation, our mission will ignite you, and our authentic, united and diverse workplace will help you flourish.

You will get:

• Opportunities to develop - we are always learning!
• We’re a hybrid organisation, offering flexibility in how and where you do your best work.
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us in delivering disability support as it should be.

Apply now through the button below or please contact Ria on ***@hireup.com.au.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.