Retail Administration Assistant

Are you ready to embark on an exciting new opportunity? Country Care Group (CCG), an established Australian family-owned enterprise, is seeking a motivated and customer-focused individual to join our team as a Retail Administration Assistant in Townsville.

CCG, founded in 1997, is a leading national supplier of medical and in-home aids for people living with disability, mobility impairments, and the aged. With over 130 member stores across Australia, we are known for delivering innovative healthcare solutions and exceptional customer service. 

As the Retail Administration Assistant, your primary objective will be to deliver excellence in service within our showroom, creating a welcoming environment for clients and medical professionals. Your passion for customer service and product knowledge will play a vital role in promoting sales and assisting clients in finding the right solutions.

Must obtain a clear Police Check, be fully vaccinated against COVID-19.

Benefits:

• Membership to Flare HR, giving you access to a range of discounts on national and international brands

• Discounted Health Insurance

• Training and development programs to enhance your skills.

Key Responsibilities:

• Answer telephone queries and provide assistance to customers

• Undertake debt collection for the store

• Operate Point of Sale systems effectively

• Liaise with Occupational Therapists, medical professionals, clients, and family members to provide tailored solutions

• Generate invoices and maintain accurate records

• Coordinate delivery schedules and follow-ups.

Requirements:

• Previous experience in a customer service role, preferably in a retail environment

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Demonstrated ability to work effectively in a team

• Excellent computer literacy, including proficiency in Microsoft Office

• Knowledge of healthcare products or experience in the medical industry is desirable.

If you are enthusiastic about providing exceptional customer service, have a passion for enriching the lives of others, and are excited about being part of a new store, we would love to hear from you. 

Country Care Group is committed to an inclusive workforce and welcomes candidates from culturally diverse backgrounds, people with disabilities and people of Aboriginal and Torres Strait Islander descent.

Join the Country Care Group team and contribute to improving lives through innovative healthcare solutions.