Return to Work Officer

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

In the role of a Return to Work Officer (RTWO) is a key support into the Return to Work Specialist (RTWS) space whilst also developing skills, knowledge, and experience in managing face to face interactions with workers, employers, and providers.

The Return to Work Officer is responsible for the delivery of a personalised, empathetic service, that provides early intervention and high-quality face-to-face service to workers, employers and treating health practitioners. This role will involve a targeted skill building program for 6-12 months with the intent to provide you with the skills and experience required to transition into  RTW Specialist role.

On a day to day basis you will:

• Assist people to plan and manage their recovery from work injury and return to life
• Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out
• Maintain knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers
• Provide effective and efficient claims administration
• Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process
• Monitor progress on agreed actions and proactively engage all parties involved on a claim to ensure accountability as required
• Monitor the quality of the services being provided to workers and employers taking into account consideration of best practice service principles and legislative requirements
• Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
• Maintain accurate and detailed documentation within the appropriate system at all times
• Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required

We are interested in hearing from people who have:

• Demonstrated Customer Service experience
• Workers Compensation and/ or Claims Management experience is desirable, but not essential
• Previous experience in the Allied Health or Job Placement industry is desirable but not essential
• Excellent communication and interpersonal skills as well as a team player attitude
• Demonstrated high levels of autonomy with a learning mindset.
• Exceptional time management and organisation skills
• Experience working within a dynamic fast paced environment

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working 

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.