Risk, Quality & Compliance Manager

Where cutting-edge science meets heartfelt care.

Genea are world leaders in Fertility treatment, we have been providing industry leading success rates for over 35 years and are passionately committed to providing exceptional care to every single patient. With over 50 specialists on our team working Australia wide, Genea is a growing business constantly working to innovate, lift the bar and continually improve outcomes for our patients.

At the core of our business are our people, we work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, we offer numerous benefits to our staff and truly value the contribution of each individual employee

We currently have an exciting opportunity for a Risk, Quality and Compliance Manager to join our Sydney CBD team on a full time, permanent basis. In this role you will be leading the development, implementation, and ongoing review of risk management and quality systems and processes on a national basis. Reporting into the CEO you will be responsible for ensuring compliance, driving a culture of continuous improvement, and overseeing all aspects of risk management, quality assurance, and compliance activities within the organisation, including incident management and change management. 

Key Responsibilities:

• Overseeing the overall clinical governance across the organisation including leading the coordination and function of the Medical Advisory Committee and Risk, Safety and Quality national meetings
• Lead the development and implementation of a comprehensive risk management and compliance framework for the fertility business, ensuring alignment with industry standards and regulatory obligations.
• Design and implement effective reporting strategies to monitor, evaluate, and communicate performance against the risk and compliance framework across all levels of the organisation.
• Champion a proactive risk-aware culture, embedding risk management principles into daily operations, decision-making processes, and organisational values.
• Manage and coordinate relationships with all relevant federal, state, and local accreditation and regulatory bodies, ensuring timely reporting, audit readiness, and ongoing compliance with healthcare and fertility industry requirements.
• Enhance and maintain the operational Quality Management System (QMS), supporting accreditation standards, process consistency, and clinical and operational excellence.
• Drive continuous improvement initiatives by identifying gaps, analysing incidents or near-misses, and fostering a culture of learning, accountability, and patient safety.

To be successful in this role, you will have solid experience working as the Head of Risk in a complex, healthcare environment. You will bring strong leadership skills, sound risk and compliance judgment and a strategic mindset with the ability to partner with the business and support operations. 

Minimum Requirements:

• Proven experience as the Head of Risk, working in a complex healthcare setting. 
• An appropriate tertiary qualification relevant to the industry Risk and quality management in the healthcare industry.
• Strong communication and presentation skills, with experience engaging regulators and senior executives
• Detailed understanding of the regulatory environment and requirements of the industry, including but not limited to ISO 9001 &15189, Standards for National Safety and Quality Health Service (NSQHS), NHMRC Guidelines 2017 (updated 2023), NPACC and relevant legislation
• Demonstrated experience in the development of risk management frameworks, audit planning and reporting.
• Demonstrated understanding of reporting and compliance requirements of key government and other regulatory bodies.
• Proven ability to translate legislative accreditation requirements into effective policy and practice. Proven ability to make correct decisions on complex and technical matters.
• Strong stakeholder management skills with an open and proactive approach to understanding, learning, and problem-solving.

Our staff tell us it is the people they work with that makes them stay. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as accessing recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2024/25 – including 12 weeks paid parental leave after 6 months regardless of gender, flexible work arrangements, access to parents at work for support, access to prima for support and breast feeding rooms.

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all, we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

Please contact our recruitment team (*********@genea.com.au) if we can help with any reasonable adjustments to enable you to participate in the job application process