Sales and Operations Coordinator

About the role

We are seeking a multi-talented, organised individual to drive our Sales and Operations within our tight-knit team. If you thrive in a role where no two days are the same and enjoy working both independently and collaboratively, this is the perfect opportunity for you. You’ll play a central part in ensuring our customers receive exceptional service while supporting the smooth running of our operations.

What you'll be doing

• Provide outstanding customer service to both wholesale and retail customers via phone, email, and online messaging platforms.

• Handle inbound calls, respond to customer enquiries, and assist with showroom sales.

• Process sales orders, create quotes, and follow up with customers.

• Maintain and update CRM records, and look for opportunities to improve sales and customer support processes.

• Update product information on our website, internal systems and help centre.

• Check product availability, pricing, and delivery status for customers.

• Liaise with warehouse and logistics teams to coordinate dispatch.

• Draft purchase orders for stock replenishment as needed.

• Perform general administrative duties, including data entry, maintaining a well-presented showroom, and ordering supplies for office and warehouse.

What we're looking for

• Minimum 2 years experience in administration, sales support, customer service, or operations.

• Confident communicator, comfortable on the phone and in a dynamic, fast-paced environment.

• Highly organised and detail-oriented, with strong time management skills.

• Proficient in Microsoft Office (Word, Excel) and comfortable using Excel or Google Sheets (pivot tables, VLOOKUPs, IF statements, etc.).

• Experience with CRM systems is preferred, or a willingness to learn.

• Strong numerical and analytical skills.

• Proven ability to work autonomously and take full responsibility for your role within a small team.

• Interest or experience in yoga, pilates, or fitness is a bonus, but not essential.

What we offer

• Competitive salary.

• Staff discounts on our entire product range.

• Easy on-street parking at our Malvern office and warehouse.

• Immediate start available.

• A varied, dynamic role in a collaborative, wellness-focused small business.

• The chance to make a real impact as part of a passionate, friendly team.

About us

EMP is an expanding, family-owned business and a leading supplier of yoga, pilates, fitness, and non-slip products—serving studios, gyms, resellers and the public. With a small, supportive team based in Malvern, our dynamic environment is both collaborative and autonomous, offering variety and real impact in your daily work. We are passionate about health and wellness, and value team members who share that enthusiasm.

Ready to bring your skills and energy to a small business that values variety, initiative, and wellness?

Apply today with your resume and a short cover letter telling us why you’re the right fit for EMP!