Sales Support Coordinator

We are an international manufacturer and distributor of alloy wheels and tyres offering ongoing career opportunities. 

We are seeking an experienced Sales Support Coordinator to work within our Customer Service Centre based at our Arndell Park head office. 

Responsibilities include but are not limited to:

• Handling of incoming and outgoing sales calls, in support of our external sales team
• Processing of customer orders, credits and claims
• Product/stock/pricing enquiries
• Handle and resolve customer complaints
• Liaise with warehouse staff in relation to deliveries
• Making outbound calls to customers advising them of specials, etc.
• Providing support to external Sales staff
• Checking of backorders and invoicing when available

 To succeed you will be required to exhibit the following attributes and skills:

• Highly organised
• A vibrant personality with a will to succeed
• Ability to work autonomously and within a team environment
• Excellent written and verbal communication skills
• Ability to comprehend basic technicalities relating to wheels and tyres
• True customer service skills to meet and exceed customer expectations
• Ability to work under pressure and to tight deadlines
• Reliability and attention to detail
• A good geographical knowledge of Australia

Previous experience from within the tyre and wheel industry would be a distinct advantage and SAP experience is highly desirable.  Intermediate Microsoft Word and Excel skills are a requirement of the role.

The core hours for the CSC are 7.30 am to 7.30 pm, Monday to Friday to ensure our nationwide customers are fully serviced and shifts within those hours will be spread amongst the team.  Late shifts will have the ability to work from home once training has been sufficiently completed.

The successful applicant will be entitled to purchase product at discount rates and will be provided with on-the-job training.  

YHI supports career progression for all employees willing and able to gain the necessary experience and qualifications.

Only persons with the right to work in Australia will be considered. 

If this sounds like the role for you, please click “Apply for this job” attaching your cover letter and resume.