Scheduling Coordinator

Right at Home is one of the leading providers of quality in-home care in Australia. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, adults and children living with a disability including NDIS participants. Our services help clients to remain safe and independent in their own home. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

An exciting position of Scheduling/Rostering Officer has become available for a motivated and passionate individual wanting to further their career.

About the Role

In the capacity of Rostering Coordinator, you will be a responsible for responding to staffing requests, rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner.

The role will include:

• Answering phone calls and assisting with client and stakeholder enquiries
• Scheduling of support staff and ensuring all client services are filled in a timely manner
• Using a software program to enter service details/Service booking on VisualCare
• Develop rosters to achieve efficiency and maximise the use of resources
• Utilise workforce to cover shift shortfalls
• Provide advice and support to internal customers, supervisors and employees throughout the workforce planning and utilisation process, ensuring accurate information is provided to stakeholders
• Ensure compliance with all relevant legislation, standards, and regulations
• We serve people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability, so empathy is a must!!
• We liaise with brokers, other referral sources, staff members, carers, clients and their families
• Providing assistance with a high volume of inbound and outbound calls
• Complete rostering tasks within designated timeframe
• Ensure all client’s contact is managed in an empathetic, friendly, engaging and patient manner to quickly build rapport, trust, and confidence with your stakeholders.

Requirements:

• Demonstrated experience in a similar high-volume staff rostering and scheduling role
• Demonstrated knowledge and understanding of rostering and scheduling processes
• Relevant tertiary office management qualification -Desirable
• Understanding of this industry relations, awards, agreements and how they impact on rosters is a plus
• CERT III in home and community care, aged care or disability care is a plus
• Experience using VisualCare or similar rostering and scheduling software is highly regarded.
• Exceptional communication skills, both written and verbal
• Demonstrated integrity, professionalism, and high level of resilience
• Strong planning and organisation skills with good attention to detail with data entry
• Moderate competency in Microsoft Office skills.

A successful candidate will have the following:

• Ability to provide exceptional support to our carers when they need assistance with anything related to our external clients - Empathy is essential!!!
• A passion for respectfully empowering and caring for people.
• Able to work as part of a team.
• Willingness to participate in further training and education opportunities.
• Problem solving, negotiation and conflict resolution skills
• Establishes and maintains effective communication and harmonious working relationships.
• Systems orientated.
• Detail-oriented.
• Updates knowledge and skills by pursuing continuing professional development.