School Engagement Specialist - Box of Books

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 168 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

With the recent acquisition of Box of Books, one of Australia’s leading digital education companies, Officeworks is creating a market leading proposition for the Education sector. Expanding upon its existing service offering to now include a world class digital education platform for secondary schools that combines access to digital textbooks and other learning content as well as the online sales of physical textbooks, Officeworks is primed to revolutionise the sector.  

Supporting our QLD new and existing education customers, with a key focus on our Box of Books (BoB) offer, our School Engagement Specialists get to know our customers. By having insightful conversations, building strong customer relationships and providing exceptional service and support, you play a key role for schools in enhancing their access to digital learning for their communities. As a trusted business partner, you have the drive for identifying, acquiring, and onboarding new education business customers and building long term, profitable and mutually beneficial relationships.

As a School Engagement Specialist, you will: 

• Support your education community through engaging, managing and maintaining the end-to-end lifecycle of the customer relationship.
• Provide inspiring end to end solutions for our education business customers, building strong partnerships and managing a portfolio of accounts
• Proactively guide our customers in making the right choice of products for their business across all Officeworks and BoB product range
• Methodically plan your week to meet customer expectations, build relationship and deliver category/portfolio growth
• Develop working relationships with School Bodies, Boards, Procurement teams across school types, always seeking out opportunities to grow the business and brand and work with their team to support ongoing growth and profitability
• Attend trade conferences and other key events, identifying new business opportunities to for the BoB offer

You’re a driven, client-focused professional who excels at forging strong relationships and has an unwavering passion not only achieving and exceeding targets but strives to find the best solutions for our customers. Your enthusiasm, energy, proactive mindset and consultative approach, combined with your proven success in Sales and/or Business Development within a B2B, face-to-face sales environment, will see you truly flourish in this role. In addition, you will be able to demonstrate:

• 5+ years’ experience in business-to-business sales and account development, ideally within office supplies and/or technology solutions for education
• A strong understanding of identifying and meeting customer needs, whilst maximising customer satisfaction
• Good understanding of sales principles, including pipeline management with the ability to initiate new ideas/concepts
• Strong commercial acumen with an Analytical and inquisitive mind
• Excellent time management and organisational skills
• Experience using Salesforce is highly desirable

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.