SEA Program Support Officer

About Us 

MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver. 

Each year we support over 20,000 people across NSW, ACT and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities. 

About the Role  

We are seeking a highly organised and proactive SEA Program Support Officer to join our Education & Training division on a permanent full-time contract. This key role will support the delivery of the Self-Employment Assistance (SEA) program, ensuring the efficient and effective operation of the program across the Sydney South-West region.  

Reporting to the SEA Program Manager, the SEA Program Support Officer will work closely with the SEA Program Manager and Business Coaches to provide high-level administrative support, helping to streamline operations and assist with the smooth delivery of services to participants in the program. Key responsibilities of the role will include –  

• Assisting with reporting, client records management and customer service inquiries. 
• Coordinating SEA client data entry and status updates in Salesforce and ESS Web. 
• Assisting in scheduling business health checks, business advice sessions and coaching appointments. 
• Engaging with other MTC programs and key stakeholders to support program referrals. 
• Supporting SEA RTO Administrator in processing training enrolments and maintain accurate student records. 
• Ensuring timely responses to client inquiries, addressing questions about program eligibility, training, coaching and report obligations. 
• Working with the SEA team to resolve compliance issues, documentation errors and system discrepancies. 
• Other duties as required.  

About You: 

The ideal applicant we are seeking will have: 

• Experience in administrative roles, preferably in employment services, education or training sectors. 
• Understanding of compliance and reporting requirements for government-funded programs. 
• Strong written and verbal communication skills. 
• Exceptional attention to detail and ability to work independently.  
• Strong organisational and problem-solving skills. 
• Prior experience in business coach or mentoring (desirable but not essential). 

Why Choose Us  

At MTC, you will have the opportunity to become a positive and lasting influence on someone’s life. 

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know. 

Our core values of empathy, innovation, collaboration, and achievement, create a customer-centric culture that empowers us to do what it takes for our customers to know that they matter. 

We also offer: 

• Salary packaging and incentives 
• Employee Assistance Program 
• Career and development opportunities 
• Education Assistance Program 
• Recognition and Reward scheme 
• Paid Parental leave 
• Two Me Days annually 

Now is the time to act and be rewarded by making a difference to your community. To learn more about MTC and our opportunities, go to www.mtcaustralia.com.au  

How to apply  

Applications are being reviewed as they are received, so we encourage you to apply as soon as possible with a resume and cover letter. 

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check (funded by MTC) and Working with Children Check (funded by you).