Senior CloudOps Engineer- AWS

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow Job Description As a Senior Cloud Ops Engineer, you will be an integral part of the Cloud Operations team, responsible for managing creative cloud solutions for our clients. In this role, you’ll provide technical leadership and support to your team members to ensure operational excellence and improve the overall customer experience with cloud-based platforms. This a BAU/ Support focused role, on a daily basis you will support the digital ops team, with a focus on Service Delivery and Continuous Improvement within a managed service provider environment particular for AWS Services. You will be responsible for designing, building, and maintaining cloud infrastructure. This role involves monitoring, troubleshooting, and optimizing cloud resources in order to ensure maximum uptime and performance A positive, can-do attitude, combined with strong team spirit, planning, and communication skills, you will be key to your success. You will be collaborating with business and technology stakeholders to build strong relationships. You will work closely with other operations staff, engineering and client services to ensure cloud services are available 24 x 7. On offer is an exciting career where you'll make an impact and work with innovative technology solutions. You'll perfect your skills alongside a talented and collaborative team while enjoying the recognition, progression and extensive benefits of a global organisation. Qualifications Experience with Service Delivery and Continuous Improvement in a service provider environmentExperience in cloud infrastructure – AWS and MSExperience with optimisation, reliability, patching and securityExperience with scripting languages and automation tools like Python,BashAdministration of Windows Server Technologies such as AD, IIS, SQLA positive can-do attitude and professional approach to working with customers and with internal teamsUp-to-date certifications in WindowsGreat people & planning skills and strong communication skillsDemonstrated collaboration skills and a successful track record in building strong relationships. with business and technology stakeholders.Managed Services experience preferred. Experience in Reviewing and taking part of Statements of WorkComfortable with Work on-call rosters to ensure 24/7 availability, availability outside of hours to assist with resourcing/critical incidentsAbility to deal with day-to-day operations and associated mattersAbility to investigate, identify and resolve issues in a live production environmentAbility Improve the reliability and security of solutions and deliver exceptional customer experiencesExpertise in providing performance and cost optimisation recommendations for cloud servicesEnable greater process efficiencies and improvements, and capability enhancements. Additional Information Why join us: At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go! We are in the process of refreshing our employee benefits, so don’t forget to ask our Talent Acquisition Team about what’s on offer. We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at recruitment@au.ncs-i.com. Other important stuff: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks. As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ. Visit our website https://www.ncs.co/en-au/ for more information. Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given. Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth. NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community. At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given. Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks