Senior Customer Service Specialist

As our highly valued Senior Customer Service Specialist based in Capalaba. You’re the first point of contact for our customers in branch, helping them by understanding their needs and providing information about our range of simple, straightforward, and clever products and services You’ll make an impact by: You’ll meet and greet our customers when they come into the branch, and quickly ascertain the reason for their visit. You’ll initiate conversations about customers’ lives and goals, genuinely listening to them, and identifying opportunities to meet their needs and expand their product portfolio. You take accountability to deliver results and contribute to your branch achieving all targets and service level agreements. You proactively seek feedback and opportunities to learn and grow, and you know the importance of your contribution to helping all Australians own their own home. You will assist customers with their home ownership goals such as home lending enquiries and applications, with the basic requirements needed to achieve this now or help plan for the future. Do things differently with us To succeed in this role, you will have: Minimum of 2 years’ in a customer service role Minimum 2 years Sales experience required Experience in the Financial Services sector is desirable Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Why work at Great Southern Bank? Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent and Experience Partner, Danielle Moore - danielle.moore@gsb.com.au At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.