Senior Program Officer

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Team

The Sector Performance and Improvement section is part of the Regulatory Strategy and Policy Group. We contribute to the Commission’s strategic vision where older Australians trust and have confidence that aged care services protect and enhance their safety, health, well-being and quality of life. We aim to improve provider practices or consumer behaviours on a wide scale to drive improvements in consumer outcomes. We work closely with internal and external stakeholders and subject matter experts to develop, implement and evaluate risk treatment interventions, ensuring a whole-of-commission response to priority sector-level risks. The Campaigns team approaches sector-level problems with creativity and energy.

About the Role

We are seeking collaborative, agile thinking, results driven professionals to support risk treatment managers for regulatory campaigns. This work is focused on identifying, preventing and responding to to sector level risks for people receiving aged care. . These are busy and dynamic roles involving secretariat functions, project management and stakeholder engagement. Our work is exciting, complex and sensitive with real impacts on the safety and wellbeing of older people receiving care.

Position Duties

Work with the Assistant Director in designing and delivering projects to reduce risk of harms in aged care to:

• Improve and support the capability of aged care providers 
• Help consumers understand and exercise their rights and expectations with respect to their care provider. 
• Build and maintain engagement with internal and external stakeholders.  
• Provide secretariat support to working groups and committees, including coordinating and scheduling meetings, preparation of agendas, drafting of minutes, capturing and progressing action items related to project aims and objectives. 

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Demonstrated ability to establish and maintain relationships with key internal and external stakeholders.  
• Highly developed interpersonal, oral and written communication skills. This includes experience in preparing high quality written material, including responses, talking points and other reporting requirements. 
• Experience managing competing priorities to deliver agreed outcomes with a high level of attention to detail.  
• Demonstrated ability to identify and respond appropriately to risk, including escalation of risks to supervisor and section Director as required. 
• Ability to work independently, with limited instruction, to deliver quality outcomes under strict timeframes (time management, organisation, multi-tasking).

Position Notes:

• Salary offered will be between $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 500 words including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11:59pm AEST, Sunday 27 April 2025.

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Penny Bilign by emailing ************@agedcarequality.gov.au with the Position title in the subject line.