Senior Service Support Officer, Child Safety, Seniors and Disabilities

The Department of Child Safety, Seniors and Disability Services regional services are at the frontline of service delivery and regional roles offer the chance to directly support and build the local community. Working in a regional service can provide staff with opportunities for increased positional autonomy and a greater connection to, and involvement in, the local community.

In the Placement Services Unit you will have the opportunity to work together with Child Safety Service Centre staff and our non-government partners to ensure the delivery of high-quality care arrangements for children and young people under the care of the Department of Child Safety, Seniors and Disability Services.

• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's priorities. Actively participate as a member of the placement service unit team.
• Ensure that all members of the team implement and maintain the department's client case management systems/practices/standards, planning and review processes with an emphasis on the involvement of children, young people, families and their carers.
• Develop and maintain collaborative and productive relationships with non-government agencies in the region to jointly build additional carer capacity. Develop and implement a range of high quality placement options, in consultation with departmental staff and key stakeholders, to meet the placement needs of children in out-of-home care.
• Allocate, prioritise and perform work tasks in accordance with departmental procedures and statutory delegations and actively participate in quality assurance reviews of the regional placement service unit.
• High level of communication skills and ability to engage with a range of people, including Child Safety Service Centre Staff (CSSC), service providers, children and young people, carers, and other government agencies in order to deliver child protection services pertaining to out-of-home care.
• Develop and maintain collaborative and productive relationships with non-government agencies in the region to jointly build additional carer capacity, enhance the delivery and coordination of out-of-home care placement services. Forecast placement trends, issues and concerns in a timely manner to the Manager, Placement and Service Support and be able to articulate regional placement demands and provide regional placement statistics.
• Provide expert advice and decisions on complex placement matters to assist in the coordination of appropriate client services, decision-making by CSSC Managers and the formulation and implementation of placement recommendations by CSSC leadership teams.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Applications to remain current for 12 months.