Senior specialist service design

About AUSTRAC and what we do

AUSTRAC, Australia's Financial Intelligence Agency and anti-money laundering regulator, is undergoing a significant Transformation - expanding our regulatory scope and investing in digital innovation to better combat financial crime. Our Transformation division is leading this evolution, delivering the technology and systems that shape our future as a moder, data driven regulator. We're seeking an EL1 Senior Specialist, Service Design to support this growth, by delivering user-centred digital projects or building service design capability across the organisation. If you're passionate about public impact, collaboration and smart design, this is your opportunity to make a difference.

Key Duties

The EL1 Senior Specialist, Service Design is responsible for:

• Leading and delivering end-to-end service design initiatives.
• Develop service blueprints, journey maps and reports, communicating service improvements aligned with AUSTRAC strategic outcomes.
• Identify service improvements for service delivery, streamlining processes, reduce friction and enhance user experience.
• Contribute to the team's design capability, frameworks and tools.
• Identify and investigate measures to assess performance and direct data-gathering processes to measure service impacts.
• Ensure that governance and stakeholder standards are met and provide recommendations accordingly.
• Report on service design outcomes, outputs and objectives to the Directorate.
• Design and implement effective stakeholder engagement and communications strategies for all stages of service design projects, collaborating with Change Management and Enterprise Program Management offices.
• Mentoring and motivating teams, building capabilities and sustainable outcomes.

For further details about the role duties and required capabilities, please refer to the candidate pack below.

Eligibility

To be eligible for this role you:

• Must be an Australian Citizen at the time you apply.
• Wil need to undertake AUSTRAC's pre-engagement checks
• Will need to obtain and maintain an ongoing Baseline Clearance

Affirmative Measures

This vacancy is being advertised concurrently under a general and an affirmative measure indigenous and affirmative measure disability.

Why AUSTRAC?

Flexible, hybrid work environment: We are committed to providing flexibility in working arrangements to recognise the importance of balancing work commitments with family, caring and other personal commitments of employees outside of work. AUSTRAC currently operates under a hybrid work arrangement.

Diversity and Inclusion: Our core values of diversity, inclusion, and integrity drive everything we do. We actively encourage applications from Indigenous Australians, people with disabilities, LGBTQIA+ individuals, people with diverse linguistic and cultural backgrounds, and those of mature age. We recognise that united behaviours and mindsets will support our agency today and guide us into the future.

Employer of Choice: We have a strong reputation as an Employer of Choice, renowned for our exceptional work culture and outstanding employee census results which highlight our dedication to creating a positive and engaging environment.

Closing Date

Applications close at 11:30 pm on 21st April 2025.

For enquiries, please contact: ***********@austrac.gov.au

With supportive benefits and culture, we offer a challenging and rewarding career where you can make a real impact. A career at AUSTRAC will open the door to a vast range of future opportunities domestically and internationally.

For more information about AUSTRAC: https://www.austrac.gov.au/

Come and join the fight against financial crime!