Service Advisor

At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

Torque Toyota are looking to employ a Service Advisor to join the experienced team at Albion.

Torque Toyota is part of the Eagers Automotive Group, the largest Dealer Network in Australia. We are one of the fastest-growing, exciting, and dynamic motor dealership groups in Australia.

We strive to provide employees with ongoing opportunities to challenge themselves, develop and grow their careers. We invest in our people by way of structured, tailor-made training programs hosted by automotive industry-specific experts.

At Eagers Automotive we are working towards our vision of being Australia's most admired Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

About this Role:

This role requires the Service Advisor to be genuinely motivated to deliver high levels of customer satisfaction by:

• Providing optimal customer care by determining customers' needs and clearly communicating these needs to the workshop so that vehicles are fixed and delivered on time
• Providing clear explanations of the job, cost estimates and to keep customers informed of work in progress, any changes in costs and completion times
• Selling additional work required
• Maintaining an even flow of work
• Organise, plan, monitor and control work orders
• Coordinating the day-to-day operation of a very busy workshop
• Previous experience as a service advisor will be highly regarded
• Experience with Toyota brand an advantage

Duties & Responsibilities:

• Manage customer requirements on a daily basis from taking bookings, communicating with the customer ensuring accurate information is provided
• Invoicing and providing an excellent explanation of the work performed
• Carry out administrative tasks such as managing customer files, invoicing and booking additional work
• Meet sales and customer satisfaction targets

Must haves:

• Valid QLD Drivers licence
• Competent in the use of TUNE DMS an advantage

What's on offer:

• Competitive remuneration package
• Support from a dedicated and professional team and manager
• Ongoing Brand training and upskilling
• The chance to work in a high performing, busy environment
• Access to ongoing professional development and career progression within a national leading organisation
• Employee purchase policy & discounted finance and insurance
• Wellness initiatives: Gym Discounts
• Employee assistance program - Coaching
• Discounted private health insurance
• Endless career opportunity!
• Brand & Hub Awards!

If you want to secure a future in an award-winning dealership, please apply.

As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner's Mindset | Agility