Service and Programs Officer, Francis Greenway - Temp

Services and Programs Officer

Clerk Grade 5/6

Talent Pool Creation

Locations – Francis Greenway Complex including Dillwynia Correctional Centre, Geoffrey Pearce and John Morony

Employment Type –Temp Opportunities

Salary – Clerk Grade 5/6 (starting at $97,027.00 plus Environmental Allowance superannuation + leave loading)

Join us as a Services and Programs Officer to make a positive impact by transforming lives through intervention.

We strongly encourage applications from Aboriginal candidates, as we are committed to fostering a diverse and inclusive workplace. Your unique perspective and experiences are highly valued and will contribute to the richness of our team.

Your role

As a Services and Programs Officer (SAPO) Francis Greenway Complex, you’ll be at the forefront of delivering vital programs and services to reduce reoffending, promote behaviour change, and support the wellbeing of those under supervision within a Correctional Facility. You’ll be receiving day-to-day direction and support from your local directorate, while working closely with our Strategy & Policy branch to maintain high standards of program facilitation and service delivery.  

What you’ll do

As part of the Services & Programs Officer you will be required to –

• Conduct inductions, assessments, support, case management, and reporting.
• Facilitate group programs for people under supervision, focusing on positive behaviour change.
• Implement strategies and programs that promote well-being and ensure safety for individuals within a Correctional facility.
• Provide individual interventions for individuals under supervision as required.
• Respond to critical situations by offering information, expertise, support, and referrals.
• Assist inmates with pre-release planning.
• Document and maintain case notes for all individuals under supervision.
• Collaborate with a wide range of stakeholders, including those under supervision, families, multidisciplinary staff, and partnering agencies.
• Build networks with internal and external agencies to support positive outcomes for individuals under supervision.

What we’re looking for

• Knowledge and understanding of the transitional factors affecting people under supervision and their families
• Ability and experience in assessment, case management and intervention with people under supervision with complex behaviour and attitudes
• Demonstrated ability and/or experience in delivering group-based interventions
• Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours, and attitudes, and evidenced based interventions
• In addition, the successful candidates need to:
• Be able to work collaboratively with people under supervision, their families, and colleagues from a variety of backgrounds
• Feel confident in leading group and individual sessions with diverse individuals who may display challenging behaviours.
• Be able to act with integrity and display resilience in the face of challenges
• Work as part of an inter-disciplinary Service Integration Team
• Complete the Certificate IV in Correctional Practice

Working at Francis Greenway Complex

These locations offer dynamic environments where your work directly impacts the community. Located within the vibrant Sydney Northwest region, these facilities serve diverse populations and are key hubs for correctional operations. Whether you’re drawn to the historical significance of Francis Greenway Complex, these settings provide an opportunity to make a meaningful difference in people’s lives while being part of a supportive and connected community.

About the centres:

Dillwynia Correctional centre - Dillwynia Correctional Centre is a maximum-security facility for female offenders. 

Geoffrey Pearce -Geoffrey Pearce Correctional Centre (formerly Outer Metropolitan Multi-Purpose Centre) is a minimum-security facility for male offenders 

John Morony - John Morony Correctional Centre is a medium-security facility for male offenders.

Essential Requirements

• Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes
• Current driver licence with ability and willingness to travel throughout NSW
• Australian or New Zealand Citizen or Permanent Resident for ongoing appointments

Download the role description.

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 14th April 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rebecca Bruington-Tink on 02 4582 2442 or via email Rebecca.Bruington-Tink@dcj.NSW.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Mozhda Neamat via 02 8688 2863 via Mozhda.neamat@dcj.nsw.gov.au.    

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/