Service Booking Consultant – Hybrid Role

Service Booking Consultant – Hybrid Role 

Suttons – Wetherill Park, Sydney NSW 
Customer Service - Call Centre (Call Centre & Customer Service) 
Full-time | $65,000 – $75,000 OTE 

What’s in it for You? 

• Competitive Salary & Bonuses: $65k-$75k OTE (Base salary plus monthly performance bonus) 

• Hybrid Work Setup: 3 days WFH, 2 days in the office 

• No Weekends! Monday to Friday, 9am-5pm 

• Vibrant, Fun Team: Supportive culture where your work is valued 

• Career Growth: Stability and development opportunities in a growing company 

• Free On-Site Parking when you work in the office 

Why Join Us? 

At Suttons, we take PRIDE in everything we do. Our core values are: 

• Professional – We set high standards and deliver quality service. 

• Responsive – We move fast and adapt to customer needs. 

• Innovative – We embrace technology and new ideas to work smarter. 

• Dependable – Our team can count on us, just as our customers can. 

• Exceptional – We go beyond expectations to create positive experiences. 

If you align with our PRIDE values and you’re kind, reliable, and motivated, you’ll fit right in! 

About the Role 

Are you someone who thrives on meaningful customer interactions? As a Service Booking Consultant, you’ll proactively contact existing customers to schedule vehicle service bookings across our multi-franchise dealerships. You’ll play a vital role in ensuring customers receive exceptional service while supporting over 18 service departments across Sydney. 

This is more than just a job—it’s an opportunity to grow, have fun, and be part of a high-energy, professional team where your efforts make a real impact. 

What We’re Looking For 

We’re not just hiring for skills—we’re looking for work ethic, kindness, and a team-first attitude. If you take PRIDE in your work and genuinely care about customers, we’d love to hear from you! 

• Mandatory: Previous call centre or similar experience 

• Strong customer service skills with a kind, friendly, and professional phone manner 

• Ability to manage high-volume calls (70-90 daily once fully trained) 

• Reliable team player who can also work independently 

• Comfortable navigating computer systems and multiple screens 

Your Day-to-Day 

• Making outbound calls to schedule vehicle services 

• Providing top-tier customer service and maintaining accurate records 

• Maintaining customer data to ensure accuracy and efficiency 

• Ensuring every customer interaction reflects our high standards of care and professionalism 

Why Work With Suttons? 

At Suttons, we hire great people and set them up for success. We believe in rewarding effort, fostering a fun and positive work environment, and creating opportunities for career growth. If you’re someone who loves helping customers, working in a team, and being part of a company that truly values its staff, this is the role for you!