Care Connect
Service Coordinator
Bella Vista, 2153, Sydney, New South Wales
Call Centre & Customer Service
Full time
Posted 01/05/2025
Closed 15/05/2025
Care Connect are seeking a solution focused and detail-oriented Service Coordinator to join our Out of Hospital Care team.
Service Coordinator - Out of Hospital Care
- $73k + super + (NFP pre-tax savings up to $15,900) + meals & entertainment up to $2650
- Full-time per position until September 2025 (parental leave cover)
- 5 weeks' annual leave (pro rata)
- Office located in Bella Vista
- Hybrid working environment
About us…
As an industry leading and dynamic care provider, Care Connect has delivered safe, effective, personal and connected care to consumers since 1994. Our purpose is to enable people to live independently and safely at home and stay connected with their local communities - visit www.careconnect.org.au.
About the Role
The Service Coordinator provides administration support and resolves client requests within applicable service levels. Requests are received through a variety of sources including phone, email and/or our online portals.
This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:
- Liaise with clients and service providers to coordinate and confirm services
- Build and develop relationships with internal and external stakeholders to facilitate the best outcomes for Care Connect and their clients
- Maintain client expectations by providing timely response to all enquiries via phone, email, portal or other designated tools
- Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards
- Deliver an excellent client experience across the range of Care Connect products and services
About You
You are a great team player, you love helping others, you are confident in handling a busy workload within tight time frames and you enjoy learning on the job. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.
You ideally have prior experience with Aged Care services but all genuine applications will be considered.
To be successful in the role, you will have:
- Qualification or formalised training in Customer Service, Business Administration or equivalent
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
- Outstanding client coordination and customer service skills
- Excellent interpersonal skills and the ability to link people into a range of supports & services
- Well developed, fast and accurate data entry skills
- Experience in the community/health sector with care coordination - preferred
- Knowledge of community and health care resources and services networks - preferred
- Experience in the Microsoft Office suite and exposure and/or ability to acquire skills for in-house client database systems
- Experience in the Microsoft Office suite and an ability to adapt to new technologies
To be considered for this role you must have full Australian working rights, Current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.
What’s in it for you?....
We offer a competitive salary of $73k (pro rata), PLUS maximise your salary as a not-for-profit employee by accessing Salary Packaging benefits to increase your take-home pay! We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment.
Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.
How to Apply
If this role sounds like you, get in touch today! Click Apply Now & attach your current resume – we will keep you updated on the outcome of your application.
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.