Service Coordinator/Scheduler

We are one of the country’s fastest growing service companies, with a comprehensive offering tailored to clients in the industrial and commercial industry. With multiple divisions servicing clients across NSW and QLD, we have a reputation for consistently delivering for our clients. We pride ourselves on the urgency and quality of service that we provide to our clients, as well as fostering a culture within our business that encourages all of our staff to meet their full potential.

About the role

The primary purpose of the Coordinator/Scheduler is to efficiently manage and coordinate the daily scheduling and dispatching of our teams. This role ensures that service calls are prioritised and handled promptly to meet daily revenue and operational goals, providing quality customer experiences and supporting overall business objectives.

This position is classified at the operational level, granting the Service Coordinator the authority to assign jobs, manage technician schedules, and communicate with customers regarding service updates. The role involves coordinating with technicians and ensuring compliance with company policies and procedures.

Qualifications

Essential qualifications:

• Completed Year 10 or equivalent

• Sound understanding of Microsoft Office Suite or Google Workspace applications

Desirable qualifications:

• Certificate III in Business (Customer Engagement)

Work Experience

Essential experience:

• Previous experience in a dispatch role, preferably in a trades or service-oriented business.

• Demonstrated ability to manage schedules, communicate with technicians, and handle customer inquiries.

Desirable experience:

• Experience with job management platforms is advantageous.

Personal qualities and behavioral traits

• Communication Skills: Dispatchers must have excellent verbal and written communication skills to interact effectively with technicians and customers. This includes the ability to convey information clearly and professionally.

• Organisational Skills: Dispatchers must be highly organised to manage multiple tasks and responsibilities efficiently. This includes scheduling service calls, maintaining records, and handling inquiries.

• Problem-Solving Skills: The ability to diagnose and resolve scheduling and logistical issues efficiently is crucial. Dispatchers must be resourceful and capable of finding effective solutions to challenges in the field.

• Attention to Detail: Attention to detail is necessary for ensuring accuracy in scheduling, documentation, and communication.

• Multitasking Ability: Dispatchers must be able to handle multiple tasks simultaneously, managing schedules, communicating with technicians, and responding to customer inquiries.