Service Designer

Be part of something meaningful – help shape the future of aged care at Bethanie. 

We are currently seeking a Service Designer to join our People & Transformation team. In this newly created role, you will operationalise human-centred design principles to re-imagine employee and customer experiences across a range of initiatives aligned with our Thriving Communities strategic vision. 

• 2 new positions available  
• Permanent full-time employment, based at our new West Perth office 
• Flexible working arrangements available, including the opportunity to work from home. We work a minimum of 3 days in the office per week. 

About the role 

Reporting to our Program Director – Thriving Communities, your key focus will be to bring design thinking and agile business transformation practices to life. You'll work collaboratively to deeply understand customer needs, co-create solutions, and drive positive change.  

Your responsibilities will include: 

• Partner with cross-functional teams to co-design care and service delivery solutions that are desirable, feasible and sustainable. 
• Apply design thinking methodologies to uncover customer and employee insights. 
• Develop personas and journey maps to guide thoughtful design decisions. 
• Use diverse research methods including interviews, surveys and analytics to validate ideas and shape experiences. 
• Facilitate agile business transformation conducting sprints, stand-ups, and retrospectives to keep initiatives on track. 
• Clearly articulate insights and design concepts, influencing key stakeholders with confidence. 

About you  

We’re looking for a creative, empathetic, and collaborative design thinker who thrives on solving complex challenges and driving meaningful change. 

You will bring: 

• Experience in design thinking and human-centred design methodologies within customer experience design, service design, or similar roles. 
• Tertiary qualifications in Business, Design, Service Design, or related fields. 
• Experience working with agile methodologies and practices e.g. sprints, stand-ups, retrospectives. 
• Strong research and analytical skills, with the ability to transform data into actionable insights. 
• Excellent communication skills, both written and verbal. 
• Ability to present and articulate insights and design concepts clearly and persuasively. 
• Strong interpersonal skills and the ability to work effectively in a team environment.  
• Experience with Lean CX projects will be highly regarded. 

Working with Bethanie 
 
At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits: 

• Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking – increasing your take home pay 
• Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year 
• Culture benefits: Rewarding career with a supportive culture; team events and an annual awards night
• A rewarding career with a supportive culture and a focus on flexibility and work life balance 

To Apply 

Please click on apply to upload your resume and brief cover letter before the closing date of 2 May. Our process will include a questionnaire to finalise your application.  

If you require any further information or would like to have a confidential discussion, please contact our Talent Acquisition team on 131 151. 

Attachments:
- Position description Service Designer (Employees).pdf