Since 2002, KordaMentha has been entrusted with some of the most complex and sensitive commercial situations. We are an advisory and investment firm at heart, helping corporations, financiers, lawyers, private investors and government clients grow, protect and recover value.
Our capabilities extend far beyond our core expertise
Fiercely independent, strategically local, and with a bias for action, we focus on doing what is right by our clients, our people and the wider communities across Australia, New Zealand, Singapore and Indonesia. We provide bold and impactful solutions that deliver growth, certainty and value.
There is strength in difference. Join our team and experience a career and opportunities with a difference.
Job Description
Take the next step in your IT leadership career with KordaMentha!
Join a collaborative and professional team where your skills in IT support and people leadership will directly impact business success. At KordaMentha, you will work in a dynamic environment, helping to deliver seamless technology services across our business.
What’s in it for you?
Permanent, full-time role with a leading professional services firmHands-on leadership role where you will contribute directly to IT support operationsExposure to modern technologies including Microsoft 365, Intune, Entra ID, and moreCareer growth and development opportunities in a supportive and collaborative teamCompetitive salary + staff wellbeing initiatives + professional development
Your role
As the Service Desk Team Leader, you will split your time between leading a high-performing team and delivering direct technical support. You will manage incidents, resolve technical issues, and ensure end users receive exceptional service while mentoring and coaching your team.
Your key responsibilities
Actively work as a Service Desk Operator while managing the team.Provide first and second-level technical support (hardware, software, network).Troubleshoot Windows 11, Office 365, SharePoint Online, Teams, Entra ID (Azure AD), and Intune.Support LAN/WAN, VPNs, Wi-Fi, and AV/video conferencing systems.Manage daily ticket queues and ensure SLA targets are met.Handle escalations and lead root cause analysis and problem resolution.Coach and mentor Service Desk staff and manage team performance.Drive knowledge base creation and automation/self-service initiatives.Contribute to IT security, asset management, and continuous improvement.
Qualifications
Experience in both team leadership and hands-on Service Desk support.Strong technical skills across Microsoft 365, Windows 11, networking, and cloud platforms.Familiarity with ITSM tools such as ServiceNow or Jira Service Management.Customer-first mindset with strong troubleshooting and communication skills.ITIL knowledge and certifications such as ITIL, MCSA, or CCNA (desirable).
Additional Information
Ready to join us?
Apply now to be part of a highly regarded firm where your contribution will be valued.
At KordaMentha, we believe there is strength in difference. Our entrepreneurial spirit expands the possibilities for action. We approach situations, challenges, and opportunities with optimism, curiosity, and diversity of thought. We seek novel solutions to problems and encourage unconventional and innovative approaches.
Our team's diverse skillsets, backgrounds and experiences fuel KordaMentha's different mindset. We encourage candidates from all backgrounds to apply, recognising that talent and potential extend beyond traditional qualifications. Our selection process values diverse perspectives and considers each applicant's unique strengths and capabilities.