Service Manager

Grafton Mazda is seeking a motivated Service Manager to lead our dynamic service department. This is an exciting opportunity for a dedicated automotive professional to take the next step in their career and join a well-established dealership known for exceptional customer service and high quality workmanship.
Experience in the automotive industry is preferred but not essential.

About The Role
As the Service Manager, you will be responsible for overseeing the day-to-day operations of the service department. Your leadership will ensure the highest standards of customer service satisfaction, staff performance, and service efficiency.

Key Responsibilities

• Lead, manage and support a team of technicians, service advisor and apprentices

• Ensure timely, quality servicing and repairs that exceed customer expectations

• Drive department profitability and achieve performance KPIs

• Manage bookings and workflow

• Uphold compliance with safety and environmental regulations

• Foster a culture of continuous improvement and staff development

Requirements

• Previous experience as a Service Manager or senior role is preferred but not essential

• Strong leadership, organizational and interpersonal skills

• A sound understanding of mechanical systems and diagnostic procedures is desirable but not essential

• Valid driver's license

• Customer focused attitude and passion for the automotive industry
  

If you're ready to take charge and drive success in a fast-paced, customer focused environment, we want to hear from you!
Apply via seek or email your resume and cover letter to steve@kencasson.com.au
For inquiries, contact us on (02) 6642 6666