Settlement and Pre-Verification Representative

Toyota Finance Australia (TFA) is the country’s largest automotive financier.  Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.

In Australia there are two separate businesses; Toyota Motor Corporation (TMCA) and Toyota Finance Australia (TFA).  While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we’re committed to empowering our customers to get into their new car and onto the road. 

We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow. 

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We’re working towards a future where we look out for each and our planet.  Where we enrich lives with the safest and most responsible ways of moving.  This is the kind of tomorrow we’re imagining here at TFA.

Join us and help drive the future.
  
What’s in it for you

• Hybrid working arrangements
• Access to lease a brand-new Toyota, at a discounted monthly amount, this includes all on-road costs and insurance, more importantly you can switch to a new model every 11 months
• Access to discounted vehicle purchases for you and your family
• We commit to your development through professional development programs, paid study leave and study assistance, access to Australian Institute of Management courses, secondments, job rotations and more.
• Discounted private health insurance
• 24-hour a day Employee Assistance and Mental Health Program for you and your family
• State based social clubs that run events like Winter Gala Ball, barefoot bowls, cheap movie tickets and family fun events
• We want you to be you, so we encourage you to dress for your day when you are in the office
• Speaking of offices, ours won’t disappoint! Enjoy state of the art facilities that provide space to collaborate and engage with your peers. We have sparkling water on tap and ten blends of coffee to choose from, and if you are looking for something a bit different you can play table tennis, PlayStation or just relax as you enjoy your break time
• Annual salary review, salary benchmarking completed every year and a generous bonus structure for eligible staff.

About the role

We are looking for a Settlements & Pre Verification Representative with a passion for customer service. You’ll be servicing the needs of our customers across multiple brands, based at our Caribbean Park office in Scoresby.

It’s a fast-paced and highly supportive customer-centric environment that places a big focus on your ongoing development and career pathway. Our Settlements team operates Monday through Sunday with full-time hours scheduled between 9am – 11 pm Monday – Friday, & 8 am – 5 pm Saturday and Sunday.  Our rostering system is designed to accommodate both business needs and your preferences, where possible.

We embrace a hybrid way of working model, where we enjoy 2-3 days per week in the office to foster team collaboration and additional in person days for training and special events. 
  
Please note, weekend availability is required for these positions. 
  
What will your journey look like?

Your role at TFA will start in the classroom for 2 weeks, where you will learn everything, you need to know about our products, processes, and the systems required to complete your role. You will then spend up to 4 weeks ‘nesting’ in a supportive environment that provides you with the extra coaching and feedback you will need to know to be successful in the role.  During your training and nesting period, full-time attendance onsite is a requirement.

Upon moving into your team, we provide regular monthly coaching & training to assist you on your learning journey.  This role will is a perfect start for those looking to move into Settlements & Pre-Verification area of finance, learning our business from the ground up.

We will continue to ensure you are supported every step of the way & are set up for success in your career through a tailored individual development plan that assists you in identifying and preparing for other roles within Toyota Finance, if that is what you want to do.
  
What can you expect?

We are proud of the supportive environment we have created which includes a minimum of two coaching sessions per month, a monthly catch-up with your manager to review your development plan.  Additionally, regular team meetings and huddles will keep you informed about business updates and help build relationships within your immediate team.
  
You will be expected to:

• Engage with Business Managers & Retail Lending to provide solutions for customers seeking automotive finance and verification of customer details
• Engage with our Settlement representatives to discuss applications and assist with solutions
• Support other Operational teams when requested, to mitigate peaks in volumes.
• Support the Operational business units with ad-hoc administrative inbound and outbound calls
• Contribute to the success of our business through a Kaizen mindset, where continuous improvement is front of mind and changes are made with the customer at the heart of the outcome
• Take responsibility for your results and development, using the expansive tools available to drive your career forward at TFA

Your attributes – If you don’t meet 100% of the criteria to apply, we’d still love to hear from you. We celebrate individual differences

• High attention to detail and the ability to prioritise competing deadlines in a fast-paced environment
• Effective time management
• Previous experience in a call center environment
• Outcome orientated with a customer-centric mindset
• Willingness to learn and adapt
• Strong and passionate team player, we love what we do, and we take the outcomes of our team, department and the customer seriously
• Previous experience in a retail lending/ Settlements role
• Desire to be a part of a diverse and inclusive team

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Finance Australia is well-recognised for offering:

• Flexible hours and workspaces
• Career Development
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
• Paid volunteer days to support your community / Employee Community Grants Fund
• Employee Car Benefit Scheme

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.