Settlements Team Leader

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding

customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. With over 200 people based in Australia we are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.

Plenti is still a founder led business that began in 2014 and is now listed on the ASX with annual revenue of over $200 million and a loan book over $2 billion.

What's the role?

The Settlements Team Leader is responsible for overseeing verification processes within the Settlements Team, ensuring compliance, accuracy, and efficiency in all operations. This role involves leading a team of up to a maximum of 10 team members. The Team Leader is accountable for quality assurance reviews each month, conducting thorough quality checks day to day, and providing guidance, training, and support to the team.

Additionally, the Team Leader is responsible for identifying process gaps and implementing improvements to enhance overall efficiency. They play a key role in optimising workflows and ensuring that SLA targets are consistently met. Acting as a key escalation point for complex verifications, they drive process enhancements while fostering a high-performing team environment. Strong leadership, analytical thinking, and a proactive approach to continuous improvement are essential for success in this role.

Key Responsibilities:

Quality Assurance & Compliance:

• Conduct detailed quality checks on verification processes to ensure adherence to company policies and regulatory requirements.

• Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks and ensure all verification activities comply with industry standards and internal guidelines

Team Leadership & Development:

• Lead, manage, and mentor a team of Verification Officers, including Senior Officer roles

• Provide coaching and support to team members to improve accuracy and efficiency in verification processes.

Performance & Reporting: 

• Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times. Prepare and present reports on team performance and workflow management.

Process Improvement & Technical Support:

• Collaborate with leadership and key stakeholders to identify areas for improvement in verification workflows.

• Assist in developing and implementing process enhancements to improve efficiency and reduce errors.

Escalations & Issue Resolution:

• Serve as the primary escalation point for verification-related issues and high-priority applications.

• Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications.

• Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively

Day-to-Day Operations Support:

• Manage verification queues, ensuring tasks are completed within the required timeframes.

• Handle escalations, respond to queries via internal communication channels

• Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles.

Key Qualifications:

1. A minimum of 2-5 years of people management experience within the finance industry, specifically in a loan settlements and verifications field.

2. Knowledge of financial regulations and compliance standards related to customer verification.

Competencies / Skills

• Proven ability to lead, motivate, and develop a high-performing team. 

• Strong understanding of lending products and risk assessment principles.

• Excellent communication, interpersonal, and presentation skills. 

• Demonstrated ability to identify and implement process improvements. 

• Strong analytical and problem-solving skills. 

• Knowledge of relevant Australian regulations and compliance requirements.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. 

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.