Specialist - core service specialist

Synopsis

• Exciting opportunity for an experienced Infrastructure Specialist
• Permanent opportunity with optional ADO
• Class 6 -$118,141 - $132,962 + 11.5% superannuation

About City Of MelbourneSituated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.

We are the City of Melbourne, a place to be bold and inspirational.

About The Role

Join us as an Infrastructure Specialist (Core Services Specialist) and play a key role in managing and supporting CoM's core platforms. In this role you will handle the lifecycle of critical infrastructure systems, providing second and third-level technical support, and ensuring seamless service delivery across on-premises, AWS, and Azure/M365 environments. From system design and upgrades to daily operations, you'll maintain smooth infrastructure performance, ensure continuous access to corporate systems, and uphold security standards in line with CoM’s policies.

• Applications via email will not be accepted. All formal applications must be submitted through the portal by clicking the 'APPLY' button. Previous applicants need not apply*

In This Role, You Will Be Responsible For

• Management and support of core infrastructure systems.
• Lifecycle management of infrastructure solutions from their introduction through to retirement.
• Provide second and third level technical support services, ensuring response times are within agreed service levels.
• Implement and monitor security controls for infrastructure systems.
• Develop and maintain policies and procedures in relation to CoM hardware and software infrastructure.

To view full position description, please see attached document on job application page in “Position Information”

What You Will Bring To The Role

• A relevant tertiary qualification, industry qualifications, or equivalent experience
• Experience managing large, complex Infrastructure Systems, including; Microsoft Server Platforms and Ecosystem
• Experience with Active Directory, Group Policy, Entra ID, VMWare vSphere 8.x, NetApp SAN Management, Cloud Services (both AWS & Azure)
• Microsoft 365 management (e.g. Exchange, SharePoint, Intune, Teams, OneDrive…)
• Enterprise Backup and Recovery (Commvault/Metallic)
• Microsoft Exchange (on premises and Cloud)
• Disaster Recovery planning, designing, and testing
• Experience with Infrastructure as Code products: Terraform and Ansible
• Experience with PowerShell
• Knowledge of networking concepts (e.g. VPN, DNS, load balancing)
• Experience in security best practices and securing on-premises, AWS, Azure, or Microsoft 365 environments
• ITIL Foundation certification or demonstrated experience working in a service management environment
• Demonstrated experience managing lifecycle processes (i.e. design, build, and maintenance activities) in a comparable environment
• Demonstrated experience in producing technical documentation including build/as-built documentation and process maps.

How To ApplyThis is a fantastic and dynamic opportunity to build on the career you have developed to date and become an integral part of the vibrant energy that defines Melbourne city. If you have a genuine commitment and passion for making a difference in the community, this could be the role for you!

As part of the online application form you are required to:

• Attach your resume
• Attach a cover letter addressing the requirements outlined in "What you will bring to the role" (Maximum 1 page)

Please submit your application encompassing all of the above by 11:45pm on 22nd April 2025.

Please note: City of Melbourne reserve the right to close the advert earlier than the specified date above, should a suitable candidate be found.

For further information about the position please refer to the position description below or contact Steve Tanti, Infrastructure Services Manager via email: ***********@Melbourne.vic.gov.au

For those interested in working with us, the City of Melbourne offers a great range of benefits. If you have any questions, or for more information, please contact *******@melbourne.vic.gov.au

City of Melbourne conducts a safety screening process for all employees including a Police and Working with Children Check. The City of Melbourne is a child safe organisation and has zero tolerance for child abuse. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

City of Melbourne is proud to be a workplace that champions diversity. Our commitment is for our people to be safe, included and supported so that they can be at their best. As an equal opportunity employer, we encourage applications from people regardless of their gender identity and expression, ethnicity, cultural background, sexual orientation, disability and age. We look for the right values, skills and knowledge to build our capabilities so that we can best deliver for our community.