Student Transaction Officer (Open to ECU Staff Only)

We are seeking a highly motivated, customer-focused leader with experience working in a complex customer-oriented, high-volume transaction-processing environment, to lead and develop the Admissions team to achieve high performing results. You will be responsible for ensuring the resolution of complex Student Transaction enquiries, and for creating, developing and improving the service to all key stakeholders involved in these processes.

The Student Transactions Team is the custodian of content relating to current and future student admissions, assessments, student records, fees and scholarships. Any changes to processes impacting information are managed by the team and are in accordance with University rules and legislation. The team is responsible for answering all related Tier 3 enquiries including developing communications content and gaining the appropriate approvals and keeping all student information up-to-date and informing other teams across the University as required. The team maintains relationships with Schools and Service Centres to ensure information is provided accurately, promptly and efficiently.

The successful applicant will possess the following skills, experience and capabilities:

Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions;
Experience in using leadership techniques to maximise the effectiveness of team service delivery and develop a highly productive team environment;
Demonstrated ability to identify continuous improvement opportunities and deliver solutions;
Demonstrated ability to analyse and solve complex problems under pressure;
Demonstrated attention to detail and accuracy;
Ability to organise and prioritise work and meet deadlines.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence, and Courage.

Benefits & Remuneration
This ongoing position attracts remuneration of $100,512 to $112,622 pa plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit the Employment Opportunities website.

Contact
Interested applicants are welcome to contact Khumbo Mpikamezo at k.mpikamezo@ecu.edu.au for more information.

How to Apply
Please upload your resume together with a statement (maximum of 2 pages) addressing the key criteria listed above.

Closing Date:
Applications close on Sunday 13 April 2025 at 11:30pm AWST.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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Position description