Support Engineer

About Us: At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. About the role:Job Description:What you deliver?To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts.Lead project development, production support and maintenance activities.Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.Create functional and technical specification documents.Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines.Ensure analysts adhere to SLA¿s/KPI¿s/OLA¿s.Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines.Review functional and technical specification documents. Serve as the single point of contact for the team to the project stakeholders.Promote team work, motivate, mentor and develop subordinates.Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix. What we see?Working experience on Active Directory and SCCMKnowledge of to ITIL frameworkWorking knowledge on ServiceNow ITSM toolWorking knowledge on MS Office 2016 and Office 365Hands-on experience on Asus, Microsoft Surface, Lenovo, H.P. and MAC laptopsSupporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are metManaging IOS and Android devices like mobile phones and IPADS through Microsoft IntuneActive Directory skills and experienceManagement of Canon printers via Uniflow solution and troubleshooting printer issuesHP Monitor Display connectivity issues with laptopDriver issues in laptop and monitorManage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirementPromptly responding to user issues via email, phone and in person. “Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.