Team Lead, SMB Account Management

TikTok

Team Lead, SMB Account Management

To inspire creativity and bring joy. We inform, entertain and inspire people across borders, cultures, and languages.

Why TikTok
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TikTok is the leading destination for short-form mobile video. TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.

About the role

Responsibilities

About the Team TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

We're looking for a skilled people manager to lead the SMB Account Management Sales Team in AUNZ. This role will build, scale, and oversee our SMB Account Management team in AUNZ, which is responsible for growing high-value SMB advertisers through expert product adoption and engagement. You will develop and empower your high-performing sales team to understand advertiser needs, identify solutions, and deliver innovation to scale customer ROI across SMB.

The team lead will partner closely with cross-functional teams, including product, operations, marketing, and more, to optimize and scale programs.

Responsibilities: 1. Own and lead the growth of SMB's highest-value customers in AUNZ. 2. Lead and develop a team of high-performing sellers.

3. Develop and execute business strategies to grow team revenue at scale. 4. Model best-in-class client service and commercial relationships. 5. Establish yourself as a trusted advisor to high-value customers.

6. Demonstrate deep product knowledge and best practices with the team and customers. 7. Identify opportunities for innovation by collaborating with cross-functional teams. 8. Model a high standard of professionalism with internal and external stakeholders.

9. Create a psychologically safe and inclusive work environment.

Qualifications

Minimum Qualifications:

5+ years of extensive experience in account management/client services roles in digital advertising
2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes
Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem for AUNZ market
Proven track record of collaborating with cross-functional groups to produce meaningful results
Proactive attitude with excellent project management, organisational, and analytical skills
Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines
Analytical skills and process management skills, high attention to detail and rigor, can-do attitude, and desire to learn

Preferred Qualifications: - Experience in platform and scaled operations is considered a plus. - In-depth knowledge of the Australian and New Zealand AdTech market and its SMB lead initiatives. - Have a passion for TikTok

What you'll be responsible for

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Sales Pipeline Fulfilment

Ensure the top of the sales pipeline is adequately filled with quality leads
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Customer Advocacy and Feedback

Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Sales Pipeline Management

Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

Skills you'll need

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Collaboration

Works with others by being open, clear in communication and listening to achieve goals
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Results orientation

Focuses on outcomes and the steps it takes to achieve them
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Problem solving

Identifies problems and develops logical solutions that address the problems

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