Team Leader - Aged Care

Team Leader – Aged Care

Independent Living Support Association (ILSA) | Cairns, QLD
Part-time | 32 hours per week | SCHADS Award Level 8

Lead with Heart. Deliver with Purpose.

At Independent Living Support Association (ILSA), we don’t just deliver services — we create a community. With more than 25 years’ experience empowering people to live the life they choose, we are now seeking a passionate and experienced Team Leader – Aged Care to join our vibrant Cairns team.

About the Role:

As the Team Leader – Aged Care, you will provide hands-on leadership to our Aged Care Client Managers, ensuring the highest standards of care and support for older Australians living independently at home. This is your opportunity to shape service delivery, coach and develop a committed team, and drive positive client outcomes through person-centred support.

Key responsibilities include:

• Strategic leadership of the Aged Care team aligned with ILSA’s vision and values.

• Coaching and mentoring Client Managers to build strong client relationships.

• Monitoring service quality, client satisfaction, and regulatory compliance.

• Overseeing client intake, care planning, risk management, and service evaluation.

• Driving continuous improvement in service delivery and operational excellence.

About You:

You are a dynamic, compassionate leader who thrives on making a difference. You will have:

• Tertiary qualifications in aged care, nursing, social work, or a related field (or equivalent experience).

• Minimum five years' senior leadership experience in aged care or the community sector.

• Strong knowledge of the Aged Care Act, compliance, risk management, and person-centred practice.

• Excellent interpersonal, coaching, and conflict resolution skills.

• A current driver’s licence, NDIS Worker Screening Clearance, and National Police Check (or ability to obtain).

Why Join ILSA?

Financial Rewards:

• Competitive SCHADS Level 8 salary with Salary Packaging (increase your take-home pay).

Work Environment:

• Flexible work arrangements, including the option to work from home one day per week after 12 months.

• A genuinely supportive team culture, with regular team building and social events.

Company Culture:

• An inclusive, values-driven workplace where compassion, authenticity, and empowerment are more than just words.

• Access to Employee Assistance Program (EAP) for personal and professional wellbeing.

• Regular recognition programs and long service celebrations.

At ILSA, we believe every day is an opportunity to inspire the extraordinary — for our clients and our team.

Ready to lead with purpose?
Please contact Helen at **************@ilsa.org.au or via 07 4041 6*** for an Application Package.

For a confidential discussion, please contact Leanne Denby, CEO at ******@ilsa.org.au or 07 4041 6***.

Applications close:16 May 2025