Are you committed to bringing your best to life every day?
At MLC Life Insurance, we're proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We're Australian-led and managed, and part of a global network through our partnership with one of the world's leading life insurers, Nippon Life Insurance Group.
We're driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that's a great purpose to bring us together at work every day.
We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We're a values-driven business that strives for high performance and growth as we look towards the future.
The Role
We currently have two full time, 12-month fixed term opportunities available to join our Melbourne or Brisbane based teams as a Team Member, Underwriting & Administration.
Working as part of a large team, you will be responsible for providing administrative support to both internal stakeholders and our advisors and clients. Utilising your outgoing demeanour, you will contact our advisors and clients through phone and email to ensure their applications are complete, as well as work proactively with the advisors to keep them updated on any issues.
Although we are in financial services, you do not need to have financial services experience to be successful in this role.
Your responsibilities include but are not limited to:
- Administer the end-to-end processing of Insurance Applications.
- Take ownership of and resolve customer /adviser requests, within set service standards;
- Provide prompt escalation of issues to leaders or other business stakeholders and participate in the resolution of these issues.
- Provide a timely response to the customer/adviser;
- Take responsibility for delivering accurate information to customers and advisers;
- When required, provide assistance to other internal customers within agreed timeframes to facilitate the efficient resolution of customer requests
- Participate in setting team goals, and actively contribute to achieving a team driven environment and positive team culture.
About you First and foremost, you're a self-starter and motivated individual. You pride yourself on providing an exceptional service experience for customers whilst working towards deadlines. You also have:
- Excellent verbal and written communication skills.
- A resilient mindset and an effective problem solver.
- Enjoy working as part of a team.
- Strong attention to detail.
If you are an individual looking to start your corporate career or build on your financial services experience, apply now to become part of a dynamic team.
Bringing our best to life - why join us?
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.
Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.