Technical Manager

About the role:

Victoria Police have an exciting opportunity for a professional ICT Infrastructure Manager to manage the ICT Infrastructure Platforms and Services for the organisation state-wide. The Infrastructure Manager role is essential to the continual delivery of highly resilient, flexible, secure and function rich infrastructure services that meet the ever changing and challenging demands of the organisation.

This role is ideal for professionals with strong technical backgrounds in modern Networks, Data Centres and both private and public cloud who are experienced in managing a hybrid operating model of internal specialists and large managed service providers, looking for the next step in their career where -

• You will provide strategic imperative and technical insights
• You will develop and drive the infrastructure product strategy and roadmap for Victoria Police
• You will continually deliver and operate a high level of availability and performance across all Infrastructure levels
• You will provide advice, recommendations, and thought leadership on all technical aspects of the service
• Demonstrated ability to lead a dynamic team and can leverage best practices
• We'll empower you to use your specialist vision to develop and manage your projects

You will be working in a professional, highly dynamic, and established team of senior ICT service professionals and will be regularly exposed to the various disciplines that Victoria Police operates in.   You will report to the Head of Infrastructure and Platform Operations Domain, which also encompasses all Modern Workplace and Data Integration platforms.

The operation of all Infrastructure services is delivered through a variety of specialised outsourced service providers, so extensive stakeholder management experience with an ecosystem of consumers, developers and third parties is essential.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Develop and deliver the infrastructure platform roadmap for Victoria Police, including but not limited to -
  • Networking (LAN, WAN, SDWAN)
  • Enterprise Storage Platforms (SAN, NAS)
  • Hyper-converged Infrastructure
  • Private & Public Cloud Infrastructure
  • Video Management System and mobile camera technologies.
• Understand Operational capabilities of team and partners to ensure all agreed operational KPIs relative to Incident, Change, Problem, Asset Management, audits etc... are followed and continually improved.
• Ensure all service providers consistently comply with standards, with results, risks and compliancy regularly communicated to senior stakeholders.
  • Australian Signals Directorate (ASD ISM)
  • Victorian Protective Data Security Standards (VPDSS)
  • International Organization for Standardisation (ISO)
• Lead an internal team of technology specialists, supplemented by specialist vendors, to ensure -
  • high customer experience within the agreed service management frameworks is achieved
  • continuous improvement programs supporting rapid delivery of business product roadmaps is achieved
• Contribute to thought leadership, and demonstrate technical expertise in infrastructure technologies, cloud platforms, governance, and architecture that supports a continuous SAFe delivery.
• Advocacy and liaison with internal and external stakeholders and consumers of Infrastructure Platforms and Services

About You:

The successful candidate will ideally have the following skills and experience: 

• Self-motivated, highly visible and an engaging point of contact, who enjoys working with people
• Demonstrated senior experience working in broad and complex environments.
• Proven experience managing the design and implementation of enterprise strength solutions and services.
• Exceptional communication skills including technical documentation skills and capable of negotiating positive outcomes.
• The ability to embrace change, be adaptable and foster a culture of continuous improvement
• A tertiary qualification or an industry recognised certification in a relevant discipline is highly desirable.
• Practical and solution-oriented approach to assess new technology, and evaluate and advise on impact, risk and remediation

Further Information:

• One (1) x full-time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification at Negative Vetting Level 1. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

Your application must include:

• Resume
• Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.

Applications close midnight, Monday 12 May 2025

Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.

We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process (including an alternate method of submission of the application), please contact VPS Recruitment via email **************@police.vic.gov.au or on (03) 8335 6***.

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. 

Victoria Police is committed to creating a workplace that is safe and inclusive of all our people.  We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate.

In alignment with the principle of self-determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation.

We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.”

If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click the apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.