Technical Support Engineer

This role is with a global software organisation known for its complex, high-impact platform used by enterprises around the world. As a Technical Support Engineer specialising in integrations, you'll be part of a backend support function that handles some of the most technically challenging cases, particularly those involving authentication, data exchange, and API-driven workflows.

The focus here is understanding how things connect, identifying root causes, and improving the way systems talk to each other.

What You'll Do:

As a key member of the Technical Support team, you'll act as a trusted advisor and problem-solver, helping customers troubleshoot and resolve challenging technical issues-particularly around integrations into and out of a large-scale enterprise platform.

• Be a customer champion, resolving support cases with professionalism and technical expertise
• Troubleshoot and debug inbound/outbound integrations (SOAP, REST, JDBC, etc.)
• Work across technologies like SSO, LDAP, Azure AD, OAuth/OIDC, email infrastructure (Office 365, Postfix) and more
• Provide root cause analysis, drive high-priority incidents, and collaborate across internal teams
• Contribute to knowledge base content and internal process improvements

What You'll Bring:

• 2+ years of experience in technical support or software development
• Strong scripting skills - JavaScript is a must (Java/PowerShell also valuable)
• Experience with web services, data integration, authentication systems, and networking
• Strong written and verbal communication skills
• Ability to manage complex technical cases and customer expectations
• Experience with enterprise platforms or ITSM tools
• Familiarity with tools like Splunk, Wireshark, or relational databases (MySQL, Oracle)
• Exposure to ITIL processes or working in SaaS/PaaS environments

Why You'll Love It Here:

• Hands-on exposure to cutting-edge tech
• A chance to drive improvements across products and support processes
• Hybrid working model (office located in Sydney CBD)
• Learning opportunities across a rapidly evolving enterprise software suite

Ready to take on complex challenges in a role that values technical depth and practical problem-solving? Apply now to be part of a team that supports some of the most critical systems in the business.

Skills:

• OAuth,OIDC,MySQL,SQL,Oracle,Java,JavaScript,Exchange

Salary benefits:

including Super