Technical Support Engineer

Location: ST KILDA, VIC

Salary: Above Award

Job Type: Permanent position | Full time position

Responsibilities: (In detail)

• .

Provide 2nd level expert technical support to Service and Construction

• Ensure thorough technical/statistical WTG stop analysis support incl.

recommended spare parts for error remedy.

• Provide support to Construction in installation, commissioning and start-up of wind turbines
• Provide support to service operation on resolution of turbine alarms / alerts.
• On request from Sales provide technical input to support sales of WTGs and Service

products.

• At the request from Service/Construction, liaise with clients to facilitate resolution of

technical issues to ensure increased customer satisfaction and support long-term business

• growth.
• Provide translation support of technical matters on a need basis.
• Liaise with other technical staff throughout the company (worldwide) as part of solving

technical issues.

• Provide trouble-shooting support to field technicians.
• Actively convert knowledge into business value.
• Analyze poor performing wind turbines / wind farms and provide solutions.
• When needed identify spare parts and documentation
• Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas

Global Advisor (VGA)

• Ensure correct SW and parameter settings for windfarms.
• Compile SW suggestions.

Coordinate and give assistance in SW field test

• Remote Software upload
• Anchor Reliability calls within Vestas and with the external customers.
• Creation of Task-list requests as part of LEAN

Experience: (Types of experiences expected or required to successfully carry out the position, e.g. specific industry experience)

• Substantial experience in trouble shooting / technical support of Wind turbines preferably in Vestas /

Vestas Offshore.

• Experience in Classic and VMP controller would be preferred
• Experience in the Wind Industry is desirable

Essential Skills:

• Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis
• Ablity to multitask and prioritize daily work under a fast-paced environment
• Ability to priorities tasks in accordance with business objectives.
• Ability to develop networks internationally to develop own knowledge base and solve technical

issues.

• Having an overview on the overall business requirement and volunteer to support business values