Technical Support Engineer / Turbines

Vestas are looking for an experienced Turbine Support Engineer to join their team in Melbourne.

Turbines ASP is part of Service Organization supporting the Service and Construction organizations on technical support and acting as the link between VPS and local business units.

Responsibilities

• Provide 2nd level expert technical support to Service and Construction

• Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy.

• Provide support to Construction in installation, commissioning and start-up of wind turbines

• Provide support to service operation on resolution of turbine alarms / alerts.

• On request from Sales provide technical input to support sales of WTGs and Service products.

• At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth.

• Provide translation support of technical matters on a need basis.

• Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues.

• Provide trouble-shooting support to field technicians.

• Actively convert knowledge into business value.

• Analyze poor performing wind turbines / wind farms and provide solutions.

• When needed identify spare parts and documentation

• Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)

• Ensure correct SW and parameter settings for windfarms.

• Compile SW suggestions. Coordinate and give assistance in SW field test

• Remote Software upload

• Anchor Reliability calls within Vestas and with the external customers.

• Creation of Task-list requests as part of LEAN

Competencies

• Substantial experience in trouble shooting / technical support of Wind turbines preferably in Vestas /

Vestas Offshore.

• Experience in Classic and VMP controller would be preferred

• Experience in the Wind Industry is desirable

• Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis

• Ablity to multitask and prioritize daily work under a fast-paced environment

• Ability to priorities tasks in accordance with business objectives.

• Ability to develop networks internationally to develop own knowledge base and solve technical issues.

• Having an overview on the overall business requirement and volunteer to support business values