Technical Support Officer

Australian owned and based in Melbourne, JAK MAX is a wholesale outdoor power equipment and parts distributor, dedicated to servicing the outdoor power equipment dealers' and industry nationwide.

An exciting opportunity is now available for a focused, highly motivated Technical Support Officer to join our dynamic and experienced team. This role is a permanent full-time position working Monday - Friday 8.30-5pm, with flexi start times.

Reporting to the National Tech Services Manager, you’ll be part of the technical team supporting Greenworks across Australia & New Zealand. This role is half on the tools and half off the tools and is perfect for a technician’s next step in his/her career. As a Technical Support Officer, you will be a valued member of the front-line team who assists our customers with their technical questions and queries.

Responsibilities include, but are not limited to:

• Answering calls, live chats, and/or emails from customers

• Preforming software updates on machines and equipment

• Working with software that includes CAN systems/MS Office

• R&D with the Tech Services Manager to explore new product avenues

• Assisting with training seminars and eventually also presenting after being skilled

• Troubleshooting over the phone or in person, on machines/equipment

• Help with store setup & tradeshows where required

• Servicing of Demo stock units + minor repairs

The Ideal Candidate:

• Cert III in Automotive Technology or Outdoor Power Equipment Technology or related Qualification (Experience will also be considered)

• Proficiency with hand tools and power tools, at least 5 years’ experience on the tools or in a workshop Environment

• Proven ability to work independently and within a team

• Battery chemistry knowledge would be good but is not essential

• CAN systems experience would be good but is not essential

• Practical experience using diagnostic equipment to record and analyse data to determine faults and write up a detailed summary

• Curious about Electric Vehicles (EVs) and Battery Technology or willing to learn

• Good understanding of electricity

• Physically fit

• Willing to travel international and interstate from time to time

What Can Greenworks Australia offer You?

• Be at the forefront of technology of innovation and sustainability on a global scale

• Exposure to Electric Vehicles (EVs) and Robotics

• Happy work culture were working hard and playing hard is in balance

• Access to learning and development opportunities to accelerate your growth and establish a career pathway in Electric Vehicles (EVs)

• A full-time permanent role working within a flexible and supportive environment

This is a perfect opportunity for someone who is technically focused, customer centric, self motivated and enjoys working in a dynamic environment with a passion for being part of a successful team.

If your looking for a rewarding role and are passionate about the power equipment industry, apply now! 

Only successful applicants will be contacted.