Veteran Claims Support Coordinator

Join Our Team: Veteran Claims Support Coordinator – Shield Tuition

Location: Hybrid (Remote with some in-person engagement)

Employment Type: Part-time or Contractor engagement (Flexible for the right

candidate)

Start Date: Immediate Start Available

About Shield Tuition

Shield Tuition delivers high-quality, personalised tutoring services that bring out the

best in every student. We support learners of all ages across a wide range of

subjects, with services offered both virtually and in person. As a Veteran-led

organisation, we are proud to assist current and former ADF members and their

families through tailored educational and assessment support offered via Shield

Tuition and Shield Health Support.

We are looking for a service driven, detail-oriented, and motivated Veteran Claims

Support Coordinator to join our growing team.

What You’ll Do

You will play a vital role in supporting our students, families, and schools by providing

clear communication, accurate information, and seamless coordination. Reporting to

the Veteran Relationship Manager your responsibilities will include:

• Responding to general and Veteran-specific enquiries about our tutoringservices.
• Assessing eligibility for Veteran programs and guiding families throughprocesses and paperwork.
• Liaising with schools and teachers to facilitate the completion of requiredforms and applications.
• Maintaining accurate records and inputting key information into our internalCRM systems.
• Coordinating with Shield Tuition's admin team to ensure smooth servicedelivery.

Who You Are

You’re someone who thrives in a mission-driven environment and brings strong

communication, coordination, and administrative skills. You have:

• Experience working with diverse communities, particularly within the Veteran,health, education, or human services sectors.
• The ability to understand and apply legislative frameworks (e.g., DVAguidelines).
• Strong digital literacy and administrative capabilities.
• Excellent interpersonal and organisational skills.
• A commitment to helping families and students achieve positive educationaloutcomes.

Highly Regarded:

• Experience in Veteran advocacy, case management, or support roles.
• Background in case management, customer service, or administration.

Why Join Shield Tuition?

• Be part of a supportive, inclusive, and Veteran-friendly organisation.
• Work in a flexible environment that values your contributions.
• Make a real difference in the lives of families and students.
• Ongoing training and development opportunities.

Ready to Apply?

If you’re passionate about education, community support, and working in a

meaningful role, we’d love to hear from you.

Apply now by sending your resume and a short cover letter to: bookings@shieldtuition.com.au

Shield Tuition is committed to building a diverse and inclusive workplace. We

encourage applications from Veterans, people with lived experience in the ADF

community, and individuals from all backgrounds.

Job Types: Part-time, Contract

Pay: $33.00 – $43.00 per hour

Expected hours: 15 – 20 per week

Education:

• High School (Year 12) (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person